CONTACT CENTER AGENT-COUNTRY SERVICE ORGANIZATION

ABB Elektrik Sanayi A.Ş.

• High school, vocational school or university degree,
• Min 2 years’ experience in related fields,
• Customer focused attitude,
• Excellent interpersonal skills with abilities to communicate and interact effectively with diverse individuals,
• Act as a good team player,
• Ability to communicate effectively in English, both oral and written,
• Entrenched in social media culture,
• Proficiency with computer applications,
• No military obligation for male candidates.

İŞ TANIMI

• Enter all inquiries & customer information according to standard operating procedures into the system,
• Keep records of internal & external customer interactions & correspondences  & update inquiries records status in the system,
• Answers inquiries by clarifying desired information for onwards forwarding; send questionnaire to customer where necessary,
• Search for unfamiliar products through various channels such as ABB web site, ABB intranet, Web Search Engines, SAP, Product-on-line, Social networks & others,
• Respond promptly to customer inquiries,
• Route calls & emails to appropriate resource(s),
• Coordinate & tabulate customer surveys,
• Communicate & coordinate with internal customers on miscellaneous issues; inquiry tracers, reminder, PO, reassign inquiry & others,
• Produce monthly customer inquiry reports,
• Updates job knowledge by participating in recommended soft skills courses,
• Strive to continually improve on product knowledge by gathering valid data regularly & attending internal product briefings.