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QUALIFICATIONS AND JOB DESCRIPTION
If you join Accenture you can make great ideas happen for some of the world's most dynamic companies. With broad global resources and deep technical know-how, we collaborate with clients to cultivate ideas and deliver results.
Enterprise workforce professionals make sure we increase our earnings and grow as a company efficiently and effectively. We must continually update our organization and evolve to meet the ever-changing demands of the marketplace and achieve higher performance both for ourselves and our clients. Our Enterprise workforce people play a leading role in our strategic and operational programs, acting as the agents of change within Accenture itself.
The IT Customer Support Analyst is responsible to deliver services as defined in SLA and ensure faster, accurate and reliable service to end customers.
- Deliver IT Services as defined in SLA in Accenture Turkey.
- Administration, monitoring and optimization of Service Request resolution in accordance with the CIO and LTS policies/ procedures
- Enable end users with required Technology
- Transfer of Technology Knowledge during Orientation Trainings
- Troubleshoot Workstation Hardware and Software problems which cannot be solved by Service Desk
- Act effectively to restore services
- Participate in local and global IT Projects
- Provide proactive resolution of inquiries and problems of customers regarding the current platform
- Escalate and record all Incidents
- Continued self-study to increase knowledge of Firm standard hardware, software and related components
- Track and maintain the Asset inventory database
- Effectively prioritize within the scope of responsibility
- Other duties as assigned.
Knowledge / Skills:
- Good knowledge on Workstation Hardware Support , Microsoft products ( Office, Windows, Lync), and connectivity troubleshooting
- Very good English
Good interpersonal and communication skills
- Understanding of Network of the voice systems
Required Educational Qualifications:
- University degree in IT/EC.
Years of Experience :
- Minimum 2 years relevant experience in IT infrastructure Service delivery.
Soft Skills:
- Problem Solving Skills.
- Analytical Skills.
- Strong Customer orientation skills.
- Good communication skills.
- Ability to deal with stress of competing priorities and diverging interests within the same immediate time frame.
- High energy level and be able to effectively work with various cross functional teams.
- English Speaker.
Enterprise workforce professionals make sure we increase our earnings and grow as a company efficiently and effectively. We must continually update our organization and evolve to meet the ever-changing demands of the marketplace and achieve higher performance both for ourselves and our clients. Our Enterprise workforce people play a leading role in our strategic and operational programs, acting as the agents of change within Accenture itself.
The IT Customer Support Analyst is responsible to deliver services as defined in SLA and ensure faster, accurate and reliable service to end customers.
İŞ TANIMI
Responsibilities may include:- Deliver IT Services as defined in SLA in Accenture Turkey.
- Administration, monitoring and optimization of Service Request resolution in accordance with the CIO and LTS policies/ procedures
- Enable end users with required Technology
- Transfer of Technology Knowledge during Orientation Trainings
- Troubleshoot Workstation Hardware and Software problems which cannot be solved by Service Desk
- Act effectively to restore services
- Participate in local and global IT Projects
- Provide proactive resolution of inquiries and problems of customers regarding the current platform
- Escalate and record all Incidents
- Continued self-study to increase knowledge of Firm standard hardware, software and related components
- Track and maintain the Asset inventory database
- Effectively prioritize within the scope of responsibility
- Other duties as assigned.
Knowledge / Skills:
- Good knowledge on Workstation Hardware Support , Microsoft products ( Office, Windows, Lync), and connectivity troubleshooting
- Very good English
Good interpersonal and communication skills
- Understanding of Network of the voice systems
Required Educational Qualifications:
- University degree in IT/EC.
Years of Experience :
- Minimum 2 years relevant experience in IT infrastructure Service delivery.
Soft Skills:
- Problem Solving Skills.
- Analytical Skills.
- Strong Customer orientation skills.
- Good communication skills.
- Ability to deal with stress of competing priorities and diverging interests within the same immediate time frame.
- High energy level and be able to effectively work with various cross functional teams.
- English Speaker.
Preferred Candidate
2 - 5 years of experience
Bachelor’s(Graduate), Master’s(Student), Master’s(Graduate), Doctorate(Student), Doctorate(Graduate)
Bilgi İşlem Destek Uzmanı pozisyonu ile ilgili daha detaylı bilgi almak ya da diğer iş fırsatlarını incelemek için aşağıdaki sayfaları inceleyebilirsiniz.
Bilgi İşlem Destek Uzmanı Bilgi İşlem Destek Uzmanı Maaşları Bilgi İşlem Destek Uzmanı Nasıl Olunur? Bilgi İşlem Destek Uzmanı Nedir? Bilgi İşlem Destek Uzmanı İş İlanları
Hakkımızda
Accenture Accenture is a global management consulting, technology services and outsourcing company that combines unparalleled experience, comprehensiv
Şirket Sayfasına GitŞirketin Aydınlatma Metni
Detaylı BilgiBilgi İşlem Destek Uzmanı pozisyonu ile ilgili daha detaylı bilgi almak ya da diğer iş fırsatlarını incelemek için aşağıdaki sayfaları inceleyebilirsiniz.
Bilgi İşlem Destek Uzmanı Bilgi İşlem Destek Uzmanı Maaşları Bilgi İşlem Destek Uzmanı Nasıl Olunur? Bilgi İşlem Destek Uzmanı Nedir? Bilgi İşlem Destek Uzmanı İş İlanları