QUALIFICATIONS AND JOB DESCRIPTION
Competence Call Center is one of Europe’s leading call center companies.With 13 locations in 8 countries,more than 5000 service professionals provide top quality call center services,As a quality outsourcing call center we provide solutions for nameable national and international companies.CCC is one of the most successful outsourcing companies in this growing industry in with every employee benefitting from our positive development.
• University degree in relevant fields (social sciences, demography, statistics or equivalent)
• 5 years of progressively responsible professional work experience at national and international levels program monitoring / evaluation and planning
• Strong analytical, quantitative and qualitative research skills
• Knowledge of computer management skills, including internet navigation and various MS Office applications,especially Excel and Pivot Table
• Highly organized with a proven ability to meet deadlines.
• Ability to organize HC of the team and forecast necessary workforce requirements to HR
• Good analytical, negotiating and communication skills
• Acute attention to deal and strong work ethic
• Good level of English ( written as well as spoken)
• Working in a stylish environment (Open space office)
İŞ TANIMI
• Provide overall technical guidance for Monitoring and Evaluation plan development
• Oversee implementation of Project monitoring and planning strategies and requirements including both data collection in the field and compilation of data based on records
• Monitor compliance with M&E plans, track quality management to reach out SL
• Prepare descriptive reports about program initiatives. Determine the KPI’s on a daily basis
• Work with Teamm Leaders closely and improve their monitoring and evaluation systems
• Designs and monitors a performance management tracking system. Interprets statistical trend analysis to identify service utilization and other trends
• Provides planning and research assistance to program and operation staff of the agency
• Collects data of call volumes / durations, turnover, absence and sickness and cross check within the reports
• Monitors strategic planning documents in order to develop local planning recommendations
• Accesses, develops and reviews data, which serves as a basis for developing new procedures, mechanisms or measures to implement strategies to assist management goals and objectives