warning
İlan yayından kaldırılmıştır

Senior Monitoring and Planning Specialist

CCC

İstanbul(Avr.), İstanbul(Asya)

İş Yerinde

İş Yerinde

Job Type

Full-Time

Position Level

Specialist

Department

Customer Services / Call Cen...

Customer Services / Call...

Application Count

429 application

Job Type

Full-Time

Position Level

Specialist

Application Count

429 application

Department

Customer Services / Call Cente...

Kariyer Image

QUALIFICATIONS AND JOB DESCRIPTION


Competence Call Center is one of Europe’s leading call center companies.With 13 locations in 8 countries,more than 5000 service professionals provide top quality call center services,As a quality outsourcing call center we provide solutions for nameable national and international companies.CCC is one of the most successful outsourcing companies in this growing industry in with every employee benefitting from our positive development.


•    University degree in relevant fields (social sciences, demography, statistics or equivalent)
•    5 years of progressively responsible professional work experience at national and                    international levels program
monitoring / evaluation and planning     
•    Strong  analytical, quantitative and qualitative research skills
•    Knowledge of computer management skills, including internet navigation and various                MS Office applications,
especially Excel and Pivot Table
•    Highly organized with a proven ability to meet deadlines.
•    Ability to organize HC of the team and forecast necessary workforce requirements to HR
•    Good analytical, negotiating and communication skills
•    Acute attention to deal and strong work ethic
•    Good level of English ( written as well as spoken)
•    Working in a stylish environment (Open space office)

 

İŞ TANIMI


•    Provide overall technical guidance for Monitoring and Evaluation plan development
•    Oversee implementation of Project monitoring and planning strategies and requirements          including both  data collection in the field and compilation of data based on records
•    Monitor compliance with M&E plans, track quality management to reach out SL
•    Prepare descriptive reports about program initiatives. Determine the KPI’s on a daily basis
•    Work with Teamm Leaders closely and improve their monitoring and evaluation systems
•    Designs and monitors a performance management tracking system. Interprets statistical           trend analysis to identify service utilization and other trends
•    Provides planning and research assistance to program and operation staff of the agency
•    Collects data of call volumes / durations, turnover, absence and sickness and cross check        within the reports
•    Monitors strategic planning documents in order to develop local planning recommendations
•    Accesses, develops and reviews data, which serves as a basis for developing new                    procedures, mechanisms or measures to implement strategies to assist management goals      and objectives

Preferred Candidate

More than 2 years of experience
Bachelor’s(Graduate), Master’s(Student), Master’s(Graduate), Doctorate(Student), Doctorate(Graduate)
Completed

Analiz ve Raporlama Uzmanı pozisyonu ile ilgili daha detaylı bilgi almak ya da diğer iş fırsatlarını incelemek için aşağıdaki sayfaları inceleyebilirsiniz.

Analiz ve Raporlama Uzmanı Analiz ve Raporlama Uzmanı Maaşları Analiz ve Raporlama Uzmanı Nasıl Olunur? Analiz ve Raporlama Uzmanı Nedir? Analiz ve Raporlama Uzmanı İş İlanları

Call center services

Hakkımızda

TELUS International (NYSE & TSX: TIXT), her biri kendi sektörünün öncüsü olan global markalar için müşteri deneyimini geliştirmek üzere yeni nesil dij

Şirket Sayfasına Git
Yan Haklar

Özel Sağlık Sigortası, Servis, Yemek Kartı (Setcard, Ticket, Multinet, Sodexo vb.), Prim, Bireysel Emeklilik.

Analiz ve Raporlama Uzmanı pozisyonu ile ilgili daha detaylı bilgi almak ya da diğer iş fırsatlarını incelemek için aşağıdaki sayfaları inceleyebilirsiniz.

Analiz ve Raporlama Uzmanı Analiz ve Raporlama Uzmanı Maaşları Analiz ve Raporlama Uzmanı Nasıl Olunur? Analiz ve Raporlama Uzmanı Nedir? Analiz ve Raporlama Uzmanı İş İlanları