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Job Type

Full-Time

Position Level

Medium Level Manager

Department

Tourism / Hospitality

Tourism / Hospitality

Application Count

932 application

Job Type

Full-Time

Position Level

Medium Level Manager

Application Count

932 application

Department

Tourism / Hospitality

QUALIFICATIONS AND JOB DESCRIPTION

Job Title Human Resources Manager

We are looking for a Human Resources Manager will be reporting directly to the General Manager.

Coordinating and leading the efforts of the Human Resources team in the day to day operation and align the human resources function with the overall strategy of the hotel operation.

PROFESSIONAL RESPONSIBILITIES:

* Support day to day process in implementing hotel strategy, including coaching and counselling recruits, and hiring and retaining employees.

* Assist in reward and recognition programs and training strategies.

* Oversee all employee relations and labour-related matters as they relate to federal, state and local employment and civil rights laws. Maintain and administer employment, wage and salary, benefit, and incentive programs.

* Oversees the hourly hiring process to attract, select and retain a diverse workforce.

* Utilizes selection processes that identify the best candidates for open positions in a cost effective and efficient manner to meet the business needs of the operation.

* Focuses on compliance with Standard Operating Procedures and providing excellent service to enhance employee satisfaction.

* Assists with the coordination and delivery of the training programs such as new employee orientation, service and job skills training, compliance and safety training to ensure business success.

* Performs activities to help create and sustain a work environment that focuses on fair and equitable treatment and associate satisfaction to enable business success.

* Partners with Security to ensure a safe and secure work environment and administer an effective workers compensation program.

* Focuses on reducing the frequency and severity of accidents. Ensures compliance with all regulatory reporting requirements.

* Coordinates and follows up all procedures related to visa, work and residence permit, relocation and related issues for expatriate employees

* Carry out official assignments of his/her immediate manager.

GENERIC RESPONSIBILITIES:

* Work with Passion and Commitment, providing our guests with the Finest Turkish Hospitality,

Leadership

* Set and implement clearly defined goals for the department.

* Communicate the hotel Mission to all staff within the department, ensuring that it is understood and embedded into every aspect of the department’s systems and processes.

* Conduct daily departmental briefings as scheduled to communicate key information to the team, discuss key issues and seek feedback from the team.

Guest Orientation

* Surpass guest satisfaction (internal or external guests) by thoroughly understanding their needs, actively seeking guest feedback, and following up with relevant colleagues to ensure that all guest requests are delivered completely.

* Should there be complaints from the guest, take personal ownership to ensure that all guest issues are resolved.

* Promote empowerment to solve guest issues quickly and effectively, by understanding the levels of authority within the department and familiarising with procedures related to solving common guest complaints and concerns.

People Focus

* Select and recruit qualified staff based on competency and in accordance to the department’s Manning Guide.

* Identify training needs for the department and ensure that every staff achieves the necessary competency to excel in their existing roles and are ready for further career progression.

* Foster effective teamwork within the department and with other departments through effective team building activities and creating cross-functional initiatives involving staff at all levels.

* Implement a highly visible and consistent ‘open-door’ policy that promotes spontaneous and direct interaction with the staff, readily providing an open channel for staff seeking guidance, feedback or management assurance.

* Review staff performance and provide regular one-to-one feedback through structured performance appraisal sessions. Provide counselling and mentoring where appropriate, actively developing and enriching the team through positive role modelling and personal guidance.

* Recognise and give praise to positive behaviour and performance, actively promoting positive motivation within the team.

Continuous Learning and Improvement

* Regularly research, develop, learn from or acquire innovative products and best practices through benchmarking, networking and competition checks. Participate in related seminars, exhibitions, networking functions and learning activities to be at the fore-front of developments and industry trends.

* Continuously improve standards and processes through constant monitoring of departmental performance, conducting regular review of departmental procedures, and fostering an atmosphere of continuous learning and improvement.

* Formulate (come up with) innovative ideas which could improve the way things are done, by actively studying best practices from other competitors or successful operations, and sharing ideas with colleagues and managers to implement new solutions.

Financial

* Prepare, control and review departmental budget. Monitor and analyse financial performance and taking swift and necessary actions to increase profitability and return on investments.

Working Environment and Ethics

* Report for duty punctually wearing the correct uniform and name badge at all times

* Cultivate (promote) a healthy working environment by adhering to standards and procedures supporting health, safety and hygiene.

* Abide by all policies, standards and procedures laid down by the Hotel and Department manuals, constantly keeping up-to-date with changes and ensuring familiarity at all times.

* Maintain a high standard of personal appearance and hygiene at all times.

PROFILE SPECIFICATION:

Qualification:

* College degree, preferably in Hotel Operation

* 4 years of bachelor's degree in Human Resources, Business Administration, or related professional area.

Skills:

* Knowledge of government labour regulations.

* Knowledge of employee benefits processing.

* Ability to communicate in English with guests and hotel personnel to their understanding.

* Computer literate.

Experience:

* At least minimum five (5) years previous experience in Human Resources Management.

Personality Traits:

* Strong in communication and follow up,

* Detail-oriented,

* Fair and objective,

Preferred Candidate

More than 5 years of experience
Bachelor’s(Graduate), Master’s(Student), Master’s(Graduate), Doctorate(Student), Doctorate(Graduate)
Completed

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