Account Manager

Insider (Formerly SOCIAPlus)

• University degree in business, marketing or engineering;
• Digital marketing related experience in a customer oriented position;
• Proven ability to collaborate and build strong relationships with customers especially at the executive level;
• Excellent oral and written communication skills; effective in person and by phone;
• Accountable for results and deliverables; self-starter who works independently and proactively ;
• A keen desire to help customers be successful;
• Superior project and time management skills; excellent attention to detail;
• Ability to be flexible and adapt quickly in a fast-paced, start-up environment;
• Preferably Solid understanding of basic web concepts and digital marketing.

İŞ TANIMI

• Handling overall responsibility for managing the customer relationship;
• Monitoring and facilitating the customer’s adoption of our technology;
• Establishing a trusted adviser relationship that works to ensure customer’s overall satisfaction with our technology;
• Proactively monitor customer activity and provide insights and solutions to the client and our internal team’s to improve outcomes;
• Strategic campaign planning to help the customers meet their objectives;
• Prioritizing and driving resolution on escalated customer issues;
• Acting as a liaison between product management and the customer with a focus on communicating the Workday roadmap and how the roadmap will influence customer activities.