Windows System Administrator

ADEO Bilişim Danışmanlık Hizmetleri San. ve Tic. A

Server Support Specialist, who has both operational and implementation experience while working within a fast moving, highly technical environment. The position is for an experienced Server engineer to work within the Global Teams, focused on providing operational support primarily for our environments.
The successful candidate needs to be self-motivated, a good team player, and will be responsible for providing related support at the Enterprise level.

İŞ TANIMI

Key responsibilities:

• Team member role reports directly to the Functional Manager
• Ensure compliance with the standards and security requirements set forth by the Bank and based on the guidelines authorized by the GTO Management team
• Provide Level 2 and Level 3 quality support via the group hotline and ticketing systems for VHS & Wintel systems and other core infrastructure components
• Proactively manage Incident queues and conduct evaluation / triage for all incoming tickets before resolving / closing or re-assigning to the appropriate individual
• Personally contribute to the ongoing development and updates to the KB repository
• Provide proactive ticketing workflow and queue management in order to identify, flag, and drive positive remediation of workloads not being carried out within documented expectation
• Deliver workloads according to defined Service Level Agreements (SLA) targets and escalate timely when there is risk of not meeting SLA or an issue increasing in severity
• Assist vendors with implementation of new servers, including bank-standard build and Quality Assurance (QA) process

Advanced Proficiency Rated Skills:

• Advanced Windows Server Administration knowledge particularly covering Windows 2008 and 2012.
• Strong knowledge of Microsoft Clustering and related technologies.
• Strong understanding of the Microsoft patch release process and related deployment technologies.
• User support and Application team support (1st Line, 2nd Line and 3rd Line).
• Advanced VMWare ESXi knowledge particularly covering version 5.5. orhigher.
• Apply high skill with commands, utilities and understand advanced aspects in the engineering and administration of VMWare
• User support and Application team support (1st Line, 2nd Line and 3rd Line).
• The ability to apply technical principles when performing troubleshooting
• A mastery of the English language, with excellent written and verbal skills
• Strong hands-on experience with vSphere systems administration and support including VMotion, HA, DRS, VDS, Affinity rules, vCenter, storage migrations, and P2V migrations
• Strong hands-on experience with vSphere Thin Provisioning, Resource Pools, Host Profiles, and 3rd party plug-ins
• Strong hands-on experience with vSphere Standard and Distributed Switches
• Strong hands-on experience with HP rack mount and HP Blade servers.
• The ability to apply technical principles when performing troubleshooting

 
Experienced Proficiency Rated Skills:

• Ticket queue management, ensuring SLAs are met for incident resolution, and other work requests.
• Ability to attend major outage calls and represent the team at a technical level.
• Good understanding of security principles.
• Experience with running administrative reports in VMware
• Experience in the financial services industry or equivalent large scale, high volume environment
• Good knowledge of at least several of DB’s core technologies: Linux, NetApp Filers, Oracle, Unix, Sybase, MSSQL, Networking, Blade logic, LDAP, Kerberos, RSA, HSM.
• A good understanding of Group Policies and Domain Security
• Proficient in writing technical documentation.

 
Desired Skills:
 

• BMC BladeLogic software / patch deployment
• Server security hardening.
• Veritas Volume manager and file systems
• An understanding of firewall rules/ports and how to troubleshoot firewall connectivity issues.
• Scripting experience in Powershell and PowerCLI preferred
• Sftp / vshell administration and troubleshooting
• Tivoli TSM Backups
• Experience working with offshore partners and different cultures

• Knowledge of the Information Technology Infrastructure Library (ITILv3) framework
• Knowledge of enterprise storage concepts & architectures
• MSCE and or Citrix certification highly desirable

• An understanding of firewall rules/ports and how to troubleshoot firewall connectivity issues.

• Experience working with offshore partners and different cultures
• Knowledge of the Information Technology Infrastructure Library (ITILv3) framework
• Knowledge of enterprise storage concepts & architectures
• VMWare certification highly desirable

• Bachelor Degree from an accredited college or university with a concentration in an IT-related discipline (or equivalent diploma / work experience)
• Experience with liaising with engineering teams and vendors
• A positive, ‘can-do’ attitude, excellent customer-facing skills, and a high productivity rate
• The ability to effectively articulate a status or plan to peers and clients
• The ability to work collaboratively with other team members and builds positive working relationships
• The ability to learn quickly and apply common sense to new situations, but understand when it is appropriate to engage others for advice
• The ability to place a significant level of importance on personal development and understanding then improving upon weakness
• The ability to utilize a goal oriented approach which drives self improvement both personally and professionally
• The ability to take the initiative to work on tasks outside of his or her immediate scope of responsibility, and encourages others to do so
• Good time management principles and effective in prioritizing workloads
• Solid meeting management principles would be desired; Ability to manage conference calls with multiple attendees in order to resolve issues
• Highly organized and capable of tracking a variety of tasks to closure
• Open and transparent in style and approach when working with others
• Accepting of feedback from managers, peers, and clients in regards to work performance
• Willing to perform shift work and occasionally cover ad-hoc hours in order to meet business expectations or cover market volatility.
• Extremely accurate and detail oriented, even under pressure.
• Able to follow detailed procedures consistently: strong operational mindset.
• Patient and friendly when assisting end users and willing to share knowledge.
• Eager to learn and potentially take on added responsibilities.