Project Manager

Atos Bilişim ve Danışmanlık A.Ş.

The role of the Service Delivery Manager (SDM) is a critical and complex delivery management role within Atos, serving as the nexus for a varied combination of accountabilities and responsibilities. As the leader accountable for Client delivery in a delivery matrix organization, the SDM role requires (pro-) active leadership skills and execution discipline to ensure an integrated end to end (E2E) service is delivered to our clients. In their role, the SDM assures that the key areas of service delivery management are covered: 1) Client Delivery Quality, Satisfaction and Governance; 2) Compliance, Security and Risk Management; 3) Cost Management; and 4) Community building (external and internal).

·        Demonstrate effective and timely Communication internally and externally

·        Provide Client Delivery Leadership to the delivery team and client

·        Ensure proper focus by the delivery team on Compliance & Security

·        Active involvement and review in Handover to Production for new/changed services

·        Ensure Customer Satisfaction is at the heart of our daily delivery

·        Establish and foster a continuous Service Improvement culture

·        Active Cost Management to deliver on financial commitments

·        Drive Risk Management behaviors to ensure proper focus on operational risk

·        Ensure services are delivered according to expected levels of Delivery Quality

·        Lead Service Level Management reviews, report generation and performance management to SLAs

·        Monitor, review and identify improvement to achieve E2E Service Integration quality

QUALIFICATIONS

·        Minimum 8 years of Infrastructure Services Service Delivery Management or Project Management experience;

·        Preferably experienced in Insurance sector

·        Excellent written and oral communication skills in English

·        PMP certification required

·        Experience in Project management tools (MS Project, JIRA, etc.)

·        Experience in Project financials management

·        Preferably previous experience in Transition and Transformation of projects

·        License Degree in Computer, Software or Electronics Engineering or master’s degree in information technology related programs

·        Customer Focus; Professional Ethics; Team Work; Effective Communication; Leadership

·        No restriction to travel