Call Center Supervisor

CCC

CCC is one of the leading companies in providing professional customer care in Europe. More than 5.500 service professionals at 17 locations in 8 countries deliver international customer service solutions on the highest level.

Fashion enthusiast? 

We are looking for a Call Center Supervisor, who adores fashion and thrives on the challenge of working in a high-energy business and who is willing to share our vision of creating a new concept in customer service.

• University degree
• Fluency in English, written and spoken
• 2 years of Supervisory / Management including leadership, coaching and supervisory roles
• Excellent skills in excel
• Ability to motivate teams and increase teams involvement in the project
• A desire for customer satisfaction, the role will have constant contact  with the customers
• Excellent reporting knowledge , ability to report daily/weekly/monthly
• High analytical skills, with a track record of being a strong problem solver, capable of translating analysis and insights into an actionable business plan
• Proven communication skills (written, verbal, presentation and phone) with the ability to work with all levels of employees
• Ability to learn quickly and handle complexity, change and ambiguity
• Successful track record in recruiting and hiring top talents
• Military service should be completed for male canditates

İŞ TANIMI

• Strive to maximize department revenue and meet or exceed individual and team targets
• Coach, train, develop and assist in career development at the individual and team level
• Regularly monitor individual productivity metrics on call volume, call duration, standing appointments and other relevant productivity metrics
• Develop and monitor performance plans  including developing action plans based on daily, weekly and monthly analysis of all performance metrics
• Assist with hiring and workforce planning
• Continuously analyze and evaluate departmental productivity and identify opportunities for improvement of systems and processes
• Work to build a team environment with  a stong morale, positive energy, consultative and goal-oriented culture