Call Center Team Manager/in

CCC

CCC is one of the leading companies in providing professional customer care in Europe. More than 5.500 service professionals at 16 locations in 8 countries deliver international customer service solutions on the highest level.
 
Fashion enthusiast? 
 
We are looking for a Team Manager/in, who adores fashion and thrives on the challenge of working in a high-energy business and who is  willing to share our vision of creating a new concept in customer service.
 
 
Qualifications:
 

• Minimum University degree
• Fluency in English, written and spoken
• 2 years experience in leadership and coaching
• Good knowledge of MS-Office
• Team player and desire for a flexible working style
• Closely following fashion
• High motivation, strong in human relations
• Attention to detail, careful and regular working principles
• Ability to learn quickly and handle complexity, change and ambiguity
• Military service should be completed for male canditates

İŞ TANIMI

Job Description:
 

• Motivational enhancement activities for team members
• Maintaining call listening and quality control analysis
• Implementation of monitoring, coaching and targeted performance interviews
• Individual work with project-related staff
• Management of employee complaints