Call Center Team Leader

CMC | Customer Management Center

To Achieve Your Target, This Is The Right Place...

One of Turkey’s largest outsourced call centers, CMC provides service to over than 80 Turkish and foreign corporate customers engaged in different sectors with its 4000 employees.

İŞ TANIMI

Directed to the productivity of the team he is responsible and to increase the service;

To carry out immediate observation directed to the productivity of the team he is responsible and to increase the service;
To listen the call records, evaluate them and give feedback
To carry out shift planning of the team
To give report to the Project Manager related to operational situation
 
Desired Qualifications
 
Graduated from University or college,
Fluent English,
Worked as Team Leader for the technical inbound projects minimum 1 year in call center operation,
To provide the continuous of line and technical equipments daily and to inform the related units instantly,
Experienced with team management and motivation,
Have knowledge about ship planning methods,
Have planning and organization skill,
To be able to work in a dynamic and intensive tempo,
Responsible, can take initiative,
Target oriented,
Have strong human relationships,
Can work with team,
Preferably resides in European Side
Be able to use MS Office (Word, Excel) applications effectively,
For male candidates completed military service at have at least 3 years postponed