Query Handling Backline Agent

DHL Express

• University degree preferably in related fields such as Management Information Systems,Mathematics, Industrial Engineering,Statistic,Econometrics, ,Business Administration, Economic etc.
• Good written and verbal communication skills in English
• Good knowledge of MS Office Applications and even not a must have,having comfortable and working knowledge with Excel functions,data tools,programming (Vlookups,Pivot Tables,Power Pivot,Vba etc.) and Sharepoint End User competencies (managing of lists etc.) would be a great asset
• Analytical thinking ability with strong planning and organizational skills
• Teamwork oriented
• Customer service focused at all times
• Problem solving attitude
• Ability to make decisions under pressure

İŞ TANIMI

• Recording and investigating the customer’s financial problems and questions, especially invoicing problems, in the system
• Meeting the demands correctly and on time
• Completing the customer current account reconciliations on time
• Finding main source of problems and taking precautions to prevent reoccurrence
• Providing feedback to the sales departmants, credit control departmants and management team regarding the solution of incoming requests
• If necessary, visiting customers with sales and credit control teams
• Developing internal network and increasing customer satisfaction for making rapid decisions
• Managing problems on their own list on a daily basis by setting priority order
• Reaching the individual goals given by the manager
• Making customer satisfactions and the development quality of invoicing, center of business
• Supporting day to day outstanding call reporting,credit notes follow up reportings and account receivables reconciliation and other departmental reportings
• Moving unresolved customer requests to related departments on time

*Thank you for your application. We would like to note that only the best fitting candidates who are identified for the next step of recruitment process, will be contacted. Thank you for your understanding.