Front Office Manager

Doğuş Turizm Grubu

• Relevant degree from an accredited university in Business Hospitality or related majör,
• Excellent written and verbal English communication skills and knowledge in an additional language,
• Have at least 5 years experience in a hotel pre-opening and operation knowledge,
• Good command of Fidelio and Microsoft Office,
• Excellent leadership skills inter-personal and communication skills,
• Good team player,
• Able to work under pressure and within tight deadlines of hotel industry,
• Ability to focus attention on guest needs remain calm and courteous at all times.

İŞ TANIMI

• Manage Front Desk operations during your assigned shift to a consistently high standards,
• Monitor the staff’s interaction with guests ensuring prompt and courteous service resolve discrepancies with respective personnel,
• Ensure that all personnel are kept well informed of department objectives and policies,
• Conduct pre-shift meetings/line-ups with staff and review all information pertinent to the day’s business,  
• Attend to Guests’ enquiries requests complaints and compliments, 
• Access all function of computer system according to established procedures and standards, 
• Observe guest reactions and confer frequently with staff to ensure guest satisfaction, 
• Provide quality service with colleagues to the guests by responding to requests promptly efficiently and courteously during check-in check-out and throughout the guest’s experience.