Customer Services Representative

Foreign Market Consulting

Our international client is active in the medical devices industry. We are looking for  a Customer Services Representative for our client’s newly established local subsidiary office in Ataşehir.
 

• University degree
• Experience of working in an international customer services environment, or equivalent
• Fluency in English
• Excellent interpersonal and communication skills, both verbal and written
• Multi-task at a high pace whilst paying attention to detail
• Ability to work autonomously, self-motivated, pro-active, can-do attitude
• Full computer literacy and conversant with MS Office software
• No military obligation for male candidates

İŞ TANIMI

• Assist external & internal customers with any work request
• Coordinate customer orders with the related Customer Service Teams
• Support and monitor deliveries with Turkish carrier, including the preparation of specific documentation and waste disposal coordination when applicable
• Importation support including the review of customs documentation, the follow up with customs agent and fiscal representative on tax payments, and the filing of the documentation
• Customer invoices review and mailing
• Credit collection support including the follow up with customer on outstanding payments, liaison with Finance on payment allocations and customer statements
• Support customer maintenance and new customers set up - E.g. collect customer data, customer licenses, etc.
• Report customer complaints and coordinate product returns when applicable
• Support the importation and exportation permit request submissions to Turkish authorities and the tracking of activities imported
• General administrative duties including data management and filing responsibilities
• Back up the Sales Coordinator when necessary