Customer Support Specialist

Insider

Insider is a multi-channel digital experience platform for marketers.

Accessible from a unified data engine, Insider enables marketers to leverage personalization, predictive segmentation and real-time technologies to boost loyalty and digital growth.

Founded in 2012, Insider is a technology company with offices in London, Moscow, Singapore, Dubai, Warsaw, Istanbul, Kuala Lumpur and Jakarta. Insider ranked 1st in Startups 100 contest and listed as one of Europe’s 100 Hottest Startups in 2016 by WIRED Magazine, featuring European startups that are having an impact.

Helping world’s leading brands grow beyond the speed of customer expectations, Insider is trusted by over 200 businesses across various industries including Toyota, AVIS, Media Markt, Lenovo, GNC, MasterCard, BBVA, Delivery Hero, Fiat, Carrefour, Ticketmaster, Air Arabia, Tune Hotels, Dominos, McDonalds, Avon and CNN.

We are looking for a Customer Support Specialist who wants to make the dream a reality.


Skills & Requirements:

• University degree in related fields;
• Demonstrated ability to understand the needs and problems of the customers and solve them working directly with product and development team;
• Digital marketing related experience in a customer oriented position;
• A keen desire to help customers be successful;
• Strong problem identification and objection resolution skills;
• Success in qualifying opportunities involving multiple key decision makers;
• Excellent oral and written communication skills in English;
• Superior project and time management skills; excellent attention to detail;
• Preferably solid understanding of basic web concepts and technologies (html, css, javascript etc.).

İŞ TANIMI

• Handling overall responsibility for managing the customer relationship, especially by phone;
• Monitoring and facilitating the customer’s adoption of our technology;
• Establishing a trusted adviser relationship that works to ensure customer’s overall satisfaction with our technology;
• Proactively monitor customer activity and provide insights and solutions to the client and our internal teams to improve outcomes;
• Strategic campaign planning to help the customers meet their objectives;
• Prioritizing and driving resolution on escalated customer issues;
• Acting as a liaison between product management and the customer with a focus on communicating the Workday roadmap and how the roadmap will influence customer activities.