Operation Manager

International Retail Organization

We are seeking an Operation Manager for our Retail Organization which operates in International Airline Catering sector located in Antalya Airport.

 

• Detailed knowledge of travel retail industry, with particular understanding of operations
• Good relationships across all areas of the business
• Fluent English oral and other language depends on country of operation

İŞ TANIMI

• Managing the daily retail operation (contract) deploying the company SOP principals with continuous review, update and improvements to process and cost.
• Attend meetings with the Airline as agreed
• Ensure effective communications to base operations
• Inventory management (product and hardware) daily, weekly, monthly reporting and posting to finance system

• Drive best practice operational procedures for all supply partners
• Execute and monitor operational audit program
• Ensure compliance across all aspects of the operations including Regulatory Bodies, specific Airline operating standards, Health and Safety and Food Hygiene
• Ownership of operations recovery plan
• Customs compliance, declarations and local regulations
• Ensure all regulatory requirements are maintained and updated in a timely manner.

• Manage interface with central IT and maintain front line IT performance

• Manage overall supply chain performance of the Central Distribution Centers (CDC’s)
• Manage supplier performance based on agreed KPI’s and SLA’s
• Local management of service providers’ performance
• Carry out audits of supplier and service providers to maintain and measure audit process for financial, operational, compliance and retail performance. Management of improvement plans if required.
• Revenue assurance: Ensure invoice from service providers meet agreed price lists, product and services.

• Manage the interface with the airline to ensure accurate and timely data is processed for flight schedules and crew schedules
• Manage the crew interface at each base

• Support in the development of bar packing plans
• Operational responsibility for packing plan and new product changes including co coordinating IT process changes where required
• Management of damaged equipment and shipped equipment

• Manage the Operations team
• Recruitment & Induction/Training of any new Operational Staff
• Ensure that the area of responsibility is properly organized, staffed and directed
• Guide, motivate and direct reports
• Plan, implement and control the cost and investment budget in the area of responsibility; initiate and steer corrective actions in case of deviations

• Development of appropriate key performance indicators.
• Reporting of performance against target, internally and externally.
• Development and ownership of performance improvement plans.