İş Yerinde
İş Yerinde
Full-Time
Specialist
Import / Export
Import / Export
999+ application
Full-Time
Specialist
999+ application
Import / Export
We are looking for an enthusiastic “Customer Service Agent” to join Maersk Line Customer Service and lead our drive for continuous improvement. You will report to Maersk Line Customer Service Manager and be located in Istanbul.
University degree in a related area
Strong customer understanding
Focus on constant improvements with a flexible mind
Efficient, decisive, result orientated
Strong drive to give our customers a world class service
Excellent command of written and spoken English, native Turkish
Excellent interpersonal and communication skills
Understanding the needs of the business and of the customer
Energetic, self-motivated and dedicated
Willingness to be a team player
Result-oriented with strong planning and organizational skills
Able to work under pressure
Good command of Microsoft Office applications
No military obligation for male candidates
Take full responsibility for customer experience by managing the end-to-end shipment process in compliance with all company procedures and regulatory requirements for Import/Export areas.
Act as a primary point of contact for customers be the Customer advocate internally in Maersk Line.
Be fully responsible for customer satisfaction, own, manage all customer facing activities.
As part of Commercial Intelligence - build strong relationships with customers, gain an understanding for their business, service needs, drivers and desires and leverage this to engage in discussions about new business opportunities and competitor/market intelligence.
Ensure smooth execution of the whole shipment lifecycle, by working closely with customers and internal support groups to achieve customer satisfaction goals through pro-active resolution handling and Issue resolution ownership.
Understand and be familiar with local KPIs and act in line with set targets. Drive continuous improvements opportunities.
Work actively with other departments and Maersk offices in other regions.
Monitor agreed service levels, and identify root cause when targets are not met, advise management of potential service failures and / or trends.
What’s in it for you?
We offer you a unique opportunity to be part of establishing a new company within international shipping & logistics. You will be an essential part of the success of the new company and get a high degree of personal responsibility. You will be working in a truly international environment and cooperate closely with your colleagues throughout Europe.
Müşteri Hizmetleri Danışmanı pozisyonu ile ilgili daha detaylı bilgi almak ya da diğer iş fırsatlarını incelemek için aşağıdaki sayfaları inceleyebilirsiniz.
Müşteri Hizmetleri Danışmanı Müşteri Hizmetleri Danışmanı Maaşları Müşteri Hizmetleri Danışmanı Nasıl Olunur? Müşteri Hizmetleri Danışmanı Nedir? Müşteri Hizmetleri Danışmanı İş İlanlarıMüşteri Hizmetleri Danışmanı pozisyonu ile ilgili daha detaylı bilgi almak ya da diğer iş fırsatlarını incelemek için aşağıdaki sayfaları inceleyebilirsiniz.
Müşteri Hizmetleri Danışmanı Müşteri Hizmetleri Danışmanı Maaşları Müşteri Hizmetleri Danışmanı Nasıl Olunur? Müşteri Hizmetleri Danışmanı Nedir? Müşteri Hizmetleri Danışmanı İş İlanları