İŞ TANIMI

Scope of Position
 
The Beach Butler will look after the general request of our guests by liaising with relevant colleagues and departments to actively respond to all the guests within the Beach area.
 
 
Organizational Structures
 
The Beach Butler reports directly to the Operations Manager , Beach Activities.
 

Duties and Supporting Responsibilities

• Anticipate guest needs and expectations correctly, including those with special needs, and provide appropriate products, services or information.
• Meet all reasonable needs and requests of customers within acceptable time frames.
• Identify and take all opportunities to enhance the quality of service (upselling, guest recognition, resort knowledge)
• Recognize customer dissatisfaction promptly and take action to resolve the situation according to individual level of responsibility and guest feedback/ complaint procedures.
• Offer assistance to colleagues when required, to ensure designated work goals are met.
• Demonstrate trust, support and respect towards team members in day-to-day work activities.
• Conduct communication with guest and colleagues in a polite, professional and friendly manner.
• Practice high standards of personal presentation in accordance with company Grooming and Presentation Standards