Service Runner

MANDARIN ORIENTAL BODRUM

• Reading, writing and oral proficiency in the English and Turkish languages.
• Demonstrates a high standard of verbal communication, social skills and up-selling skills.
• Willing to work a flexible schedule and holidays.
• Have a minimum of 1 year’ experience in similar position, preferably in luxury environment.
• Have the ability to handle multiple tasks at one time.
• Ability to set up and maintain food and beverage items in accordance with MOHG standards and HACCP, to ensure guest satisfaction.

İŞ TANIMI

• Maintains a high standard of personal hygiene and grooming at all times
• Wears designated uniform which are well pressed and in a good state of repair
• To ensure that the Fire Life Health Safety and Security company standards and HACCP Standards are maintained and carried out.
• To be fully informed and aware about all information concerning Food and Beverage outlets and hotel facilities of Mandarin Oriental, Bodrum
• Maintains a good knowledge of all hotel facilities and is able to answer guest questions in a quick, polite and helpful manner
• Handles guest complaints or problems promptly, ensuring that any resolved / unresolved incidents are reported to the manager in a timely manner
• Demonstrates security conscious behaviours in respect of guests, colleagues and hotel property / welfare and reports suspicious circumstances to the manager
• Attends meetings and training sessions that may be beneficial personally or to the operation.
• Support company's philosophy and company culture through the use of Pillars and Legendary Quality Experiences on a daily basis to ensure Guest Satisfaction and the achievement of our Mission Statement.
• Assist Guest courteously and efficiently.
• Set up tables/ dining trolleys as per the standard.
• Communicate with Kitchen for any guests’ special request and dietary requirements.
• To prepare mise en place as required in their dining venue.
• To maintain the back of the house clean, neat, tidy and safe.
• Continuously monitor his/her section for maximum guest’s satisfaction.
• To deliver the correct order to the table room or residence.
• To carry out daily, weekly and monthly inventory.
• Clear tables between courses throughout the meal.
• To wish each and every guest a warm farewell and thank them for coming.