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Helpdesk Agent
Odamigo Turizm Ve Ticaret Lmt Şti.

İstanbul(Avr.), İstanbul(Asya)

İş Yerinde

Job Type

Full-Time

Position Level

Staff

Department

Service

Application Count

160 application

Job Type

Full-Time

Position Level

Staff

Application Count

160 application

Department

Service

QUALIFICATIONS AND JOB DESCRIPTION

Preferably graduated from related departments (Tourism and Hotel Management) or 2 years experienced on tourism areas,

Must use and having experience on internet, computer programs (for like online reservation, registration, sales),
Need to know and use orally and written English on Upper - Intermediate

Job Description

Answer inbound phone calls from clients (travel agents / other wholesale partners) and suppliers,
Make outbound calls to both clients and suppliers,
Read and reply to client and supplier emails,
Monitor bookings for processing of reservations, special requests, amendments, and cancellations,
Notate reservation files of all support communication,

Basic Purpose of Position

The Heldesk Agent is responsible for servicing clients of Odamigo Ways And Rooms which include but are not limited to online travel agencies (B2B) in a fast paced, fun, call center environment. Support is provided by telephone and email in conjunction with front and back office computer applications as well as Microsoft Office.

Deadline is 30th Of September 2016

Pozisyon tam zamanlı olup, Maaş + Yol + Yemek ve diğer yan haklardan oluşan dolgun bir pakettir. Sadece uygun görülen ve Motivation Letter ileten adaylar ile iletişime geçilecektir.

Preferred Candidate

Years of Experience

Less than 15 years of experience

Years of Experience:

Less than 15 years of experience

Level of Education

, High School(Graduate), Associate Degree(Student), Associate Degree(Graduate), Bachelor’s(Student), Bachelor’s(Graduate), Master’s(Student), Master’s(Graduate), Doctorate(Student), Doctorate(Graduate)