Service Solutions & Customer Relations Manager

Reed Danışmanlık

Founded in 1960 in the UK, Reed has grown continuously and become a leading brand both in the UK and the international arena. Today Reed has 350 offices with more than 3.000 employees and is providing services across 30 specialism.

We work closely with experienced and qualified professionals across a wide range of industry sectors, delivering bespoke recruitment solutions on a variety of roles for mid and senior level.Reed Turkey, ultimately serves employers and jobseekers across 12 specialisms.

Currently, Reed Turkey is looking for a "Service Solutions & Customer Relations Unit Manager"  for it's multinational company in Automation Industry to  be based in Istanbul.

Qualifications Required :

• University degree with relevant technical / engineering disiciplines will be preferable, 
• At least 8 years of strong experience with people management strength,
• Knowledge of Automation , Process products will be a plus,
• Competent skills of Customer and Sales orientation with stong communication and problem solving competencies,
• Able to work in a global environment within a matrix organization ,
• Curios and initiater about core business,
• Strong leadership and Coaching skills for people management of average of 10 Team Members
• Strong ability to manage ; 

 * Customer Service & Support Process,
 * Order Handling & Warehouse Management within the framework of Supply Chain Management covering Logistics,
 * On site Technical Service Planning & Service Agreement (SLA Management)

İŞ TANIMI

Expected Manager will be directly reporting to General Manager and will be closely working with Global Management team overseeing Middle East activities too.

Develop implement and realize Services to Customers end to end process management of Technical Support, Service Management,Supply Chain & Order Handling with Warehouse management of 3rd party supplier, 
Set up SLA contract management and deploy Service Sales infrastructure,
Implement and monitor the process management to optimize customer support & solutions process and metrics,
Ensure optimal Customer & Technical Support and Service Management ,
Monitor administrative process of order handling in line with Global Delivery team,
Advice and bring out initiative solutions for process optimization,
Analyse cost efficiency services and develop alternative methodologies,
Hands on people management with supportive and leader attitude ,