Customer Support Specialist - English Speaker

Insider

• University degree in related fields;
• Demonstrated ability to understand the needs and problems of the customers and solve them working directly with product and development team;
• Digital marketing related experience in a customer oriented position;
• A keen desire to help customers be successful;
• Strong problem identification and objection resolution skills;
• Success in qualifying opportunities involving multiple key decision makers;
• Excellent oral and written communication skills in English;
• Superior project and time management skills; excellent attention to detail;
• Preferably solid understanding of basic web concepts and technologies (html, css, javascript etc.).

İŞ TANIMI

• Handling overall responsibility for managing the customer relationship, especially by phone;
• Monitoring and facilitating the customer’s adoption of our technology;
• Establishing a trusted adviser relationship that works to ensure customer’s overall satisfaction with our technology;
• Proactively monitor customer activity and provide insights and solutions to the client and our internal teams to improve outcomes;
• Strategic campaign planning to help the customers meet their objectives;
• Prioritizing and driving resolution on escalated customer issues;
• Acting as a liaison between product management and the customer with a focus on communicating the Workday roadmap and how the roadmap will influence customer activities.