CRM CUSTOMER CARE SPECIALIST

Metro Cash & Carry

Would you like to gather professional experience?
Are you interested in the activities of an international trading company?
Would you like to experience and influence the multifaced daily business?

      Welcome to the world of commerce
Welcome to the METRO GROUP

 

Metro Cash&Carry, the largest, most international wholesale company being represented in 29 countries with over 700 stores is looking for a highly motivated and responsibility seeking "CRM CUSTOMER CARE SPECIALIST" who wants to evolve in the dynamic and challenging environment of a major multinational company.

Qualifications:
- University degree in Business Administration, Economics, Engineering or related sciences
- 1-2 years related experiences
- MBA, specifically in Marketing is an asset
- Fluency in English (both written and spoken)
- Experience in retail sector, CRM or market research is an asset
- Strong analytical and problem solving skills
- Strong Marketing Focus
- Strong Customer orientation
- Self disciplined with ability to work independently and under stress
- Target and result oriented
- Ability to handle multiple tasks
- Excellent communication and team working skills
- Strong time management and organizational skills

İŞ TANIMI

• Organizing and planning outbound Call Center activities in an effective framework
• Managing Customer Complaint Management process, increasing the awareness in the company about project, follow-up and reporting
• Designing CRM campaigns through call center
• Supporting master data cleaning project with call center activities
• Managing call-center team
• Organizing SMS and e-mail activities in terms of customer selection, campaign communication and post-analysis