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İlan yayından kaldırılmıştır
İstanbul(Avr.)(Bağcılar)
İş Yerinde
İş Yerinde
Job Type
Full-Time
Position Level
Specialist
Department
Engineering
Engineering
Application Count
142 application
Job Type
Full-Time
Position Level
Specialist
Application Count
142 application
Department
Engineering
QUALIFICATIONS AND JOB DESCRIPTION
TECHNICAL SUPPORT ENGINEER
Mimaki Europe B.V. is a market oriented organization of Japanese origin, founded in Europe in 2004. It is their business to develop and distribute (new) products based on their inkjet and cutting technologies. Mimaki develops industrial large format printers in which they distinguish themselves with their innovative digital colouring and cutting methods. The market in which Mimaki operates can be divided into three segments: Sign Graphics (publicity materials, billboard posters, signs etc), Industrial products (printing (in colour) and cutting on non-flexible materials such as tiles, plastic and aluminium etc. and Textile.
Mimaki develops the complete product range for all product lines, both software and hardware as the associated usage material such as knives and inkjet cartridges.
For their new, regional office in Istanbul, Güneşli/Bağcılar district, Mimaki Europe B.V. is looking for a Technical Support Engineer in order to support and educate Mimaki Distributors and Dealers.
After sales support to Mimaki dealers across Eurasia:
Education
Mimaki Europe B.V. is a market oriented organization of Japanese origin, founded in Europe in 2004. It is their business to develop and distribute (new) products based on their inkjet and cutting technologies. Mimaki develops industrial large format printers in which they distinguish themselves with their innovative digital colouring and cutting methods. The market in which Mimaki operates can be divided into three segments: Sign Graphics (publicity materials, billboard posters, signs etc), Industrial products (printing (in colour) and cutting on non-flexible materials such as tiles, plastic and aluminium etc. and Textile.
Mimaki develops the complete product range for all product lines, both software and hardware as the associated usage material such as knives and inkjet cartridges.
For their new, regional office in Istanbul, Güneşli/Bağcılar district, Mimaki Europe B.V. is looking for a Technical Support Engineer in order to support and educate Mimaki Distributors and Dealers.
İŞ TANIMI
Tasks:After sales support to Mimaki dealers across Eurasia:
- E-mail and helpdesk support, using Advantnet SupportCenter CRM system
- Interact directly with customers to diagnose and solve technical problems in a set time frame
- Analyze and clarify customer requests by researching and troubleshooting the existing knowledgebase
- Inspect cases for technical complexity and advise our customers accordingly
- Direct support to dealers and distributors by onsite interventions
- Check product documentation for completeness and accuracy
- Communicate with development teams in order to find solutions
- Installation, operating and dismantling of machines for exhibitions
- Advising customers about specific applications and supporting sales during the show
- Organizing and hosting technical trainings for dealers and distributors
- Monitoring dealer skills and alerting management about technical issues
- Elaborate the knowledge base for internal / external use
- Inspection and repair of returned / used machines for re-sale
- Maintenance of machines located in the showroom
- Inspection and repair of damaged machines
- Checking and approving warranty claims from our dealers
- Advising our warranty department about proper warranty terms and conditions
- Advising and training sales persons about machine specifications, proper usage and features
- Advising sales when specific applications or machine requirements arise
- Supporting customer service with questions about delivery conditions and availability of parts
Education
- Technical University, gained through work experience
- Fluent written and oral communication skills in English
- Proven knowledge of Adobe package (illustrator) and CorelDraw graphic software
- More than average IT-skills gained through trainings or schooling
- Minimum of two years experience in direct B2B (business-to-business), servicing of large format printers or other comparable technology
- Experienced in organizing and hosting B2B trainings
- Experienced in digital printing technology and processes
- Knowledge and experience with technical support systems and troubleshooting procedures
- Knowledge and experience with warranty terms and the decision making process
- Experienced in colour management and colour profile process
- Experienced in exhibitions and presentations
- Travelling mainly in Eurasia on a regular basis
- Team player
- Organized
- Flexible
- Good communicative skills
- Customer and service minded attitude
- Eager and fast learner
- Military service has been performed
Preferred Candidate
Less than 10 years of experience
Bachelor’s(Graduate), Master’s(Student), Master’s(Graduate), Doctorate(Student), Doctorate(Graduate)
Completed
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Mühendis pozisyonu ile ilgili daha detaylı bilgi almak ya da diğer iş fırsatlarını incelemek için aşağıdaki sayfaları inceleyebilirsiniz.
Mühendis Mühendis Maaşları Mühendis Nasıl Olunur? Mühendis Nedir? Mühendis İş İlanları