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Technical Support Engineer

NETAŞ

İstanbul(Asya)

İş Yerinde

İş Yerinde

Job Type

Full-Time

Position Level

Specialist

Department

Research and Development (R&...

Research and Development...

Application Count

999+ application

Job Type

Full-Time

Position Level

Specialist

Application Count

999+ application

Department

Research and Development (R&D)

QUALIFICATIONS AND JOB DESCRIPTION

QUALIFICATIONS AND JOB DESCRIPTION

We are looking for new team members to provide worldwide customer support for Ribbon Communication’s Call Servers, Application Servers, SBCs, Media Gateways and complementary 3rd party products in IMS solution. 
 

·        Bachelor or above degree in Telecommunications, Electronics Engineering or Computer Science

·        Knowledge on TCP/IP and/or VoIP protocols like SIP, MEGACO

·        Good command of English; fluency in verbal is must

·        Good communication skills; ability to build trust and influence

·        Personal drive and ambition to work well and achieve results

·        Fast troubleshooting and decision-making skills

·        Ability to manage changes and to adapt in dynamically changing environments

·        Good analytical skills, and being eager to develop and take on responsibility

·        Completed military service or deferred at least 2 years(for male candidates)

 

JOB DESCRIPTION

·        To provide remote technical support to Ribbon’s  worldwide telco customers by using effective decision making skills and judgment. This is a direct customer liaison role interacting and communicating with Customer and tier-2 product support teams

·        Owning cases raised by customer, defining the concern by reviewing available data and asking more questions if required, collecting data for investigation and doing problem analysis by using structured methods, presenting solution to the customer and doing follow-up until closure of the case

·        Engaging next level of support when required, pointing them to the right direction with clear documentation of problem definition and progress

·        Working during non-business hours for collecting traces with customer contacts at maintenance windows can be required

·        Advanced level of spoken English is mandatory, as 95% of the customers are in Europe, India and Middle East countries. Engineers should frequently talk to customers on the phone, while working on the case

 

Preferred Candidate

Less than 10 years of experience
Bachelor’s(Graduate), Master’s(Student), Master’s(Graduate)
English(Reading : Good, Writing : Good, Speaking : Good)

Teknik Destek Mühendisi pozisyonu ile ilgili daha detaylı bilgi almak ya da diğer iş fırsatlarını incelemek için aşağıdaki sayfaları inceleyebilirsiniz.

Teknik Destek Mühendisi Teknik Destek Mühendisi Maaşları Teknik Destek Mühendisi Nasıl Olunur? Teknik Destek Mühendisi Nedir? Teknik Destek Mühendisi İş İlanları

Telecommunications

Hakkımızda

Netaş: Türkiye’nin köklü ve en yetkin bilişim teknolojileri şirketi Netaş olarak, ülkemizin iletişim altyapısını yerli imkanlarla kurmak üzere 1967

Şirket Sayfasına Git
Yan Haklar

Özel Sağlık Sigortası, Servis, Prim, Yemekhane, Kaza Sigortası, Hayat Sigortası, Bireysel Emeklilik.

Teknik Destek Mühendisi pozisyonu ile ilgili daha detaylı bilgi almak ya da diğer iş fırsatlarını incelemek için aşağıdaki sayfaları inceleyebilirsiniz.

Teknik Destek Mühendisi Teknik Destek Mühendisi Maaşları Teknik Destek Mühendisi Nasıl Olunur? Teknik Destek Mühendisi Nedir? Teknik Destek Mühendisi İş İlanları