QUALIFICATIONS AND JOB DESCRIPTION
· University degree in Computer Engineering or equivalent
· Minimum five years of experience in information technologies
· Experience in Microsoft server operating systems; configuration, implementation and administration of virtual systems
· Knowledge on VLAN separated networks; Microsoft and Linux based DHCP servers
· Strong ability to troubleshoot complex multi-vendor system integration issues and network issues in LAN
· Experienced in a 7X24 SLA environment
· Aptitude for cooperation and flexibility in a rapidly changing environment and the ability to respond immediately to often changing business priorities
· Drive to keep up-to-date on latest technical trends
· Strong written and verbal communication skills (documentation and technical writing); analytical thinking and problem solving skills
· Good command of English (Turkish and/or Arabic knowledge is an asset)
· No restriction for travelling abroad
İŞ TANIMI
We are looking for Aviation IT Systems Engineers working for new Riyadh and Dammam Projects of TAV IT.
Main responsibilities will include ensuring streamlined operation at the customer site, in alignment with the business objectives indicated within the service contract; coordinating, managing, reporting, and providing administrative support for daily operational IT-related activities of the Customer.
· Investigating and solving incidents escalated by IT technicians
· Escalating detected system bugs to next level support entity, following the work flow
· Serving as single point of contact for the customer on all IT-related matters
· Administration of COTS and TAV IT applications/systems contracted by the customer
· Supervising routine server room controls carried out by site technicians
· Providing coordination between TAV IT and customer helpdesk entities
· Preparing and submitting periodic operational and performance reports for the customer
· Increasing customer satisfaction and improving customer relationships within contractual conditions
· Providing key user trainings