Destek Mühendisi

Telener İletişim Ve Enerji Çözümleri A.Ş.

Company / Job Description
Telener İletişim ve Enerji Çözümleri  A.Ş.' started its operations in 2009. Since more than 6 years, Telener has been providing comprehensive and fully integrated telecommunication testing solutions to its local/global customers.
To strengthen our support/Project  group we are looking for employee to be based in our office in İstanbul or the position of:
 
Support Engineer

Required Skills

• Completed academic studies (Electrical Engineering, Telecommunication engineering, computer sciences) or professional education in the IT area (qualified IT specialist for systems integration, electronics engineer for radio networks etc.), or having multi-year and practical professional experience
• 1 or 2 year experience.
• Basic IT knowledge of operating systems: Windows and Linux
• Basic knowledge of mobile technologies (GSM, UMTS, LTE) and fixed network technologies (PSTN, ISDN, VoIP)
• Knowledge of basic mobile operating systems(e.g. android and Ios)
• Previous experinece in drive testing, network planning, data validation,post processing, wireless test and measurement  is a benefit.
• Practical knowledge of SQL databases, especially MySQL, is preferable
• Able to work with our teams to solve customer’s problems.
• Able to accept responsibility for delivering solutions on time
• Fluent English written and spoken is required, further language skills are beneficial
• Strong interpersonal & communication skills, team player
• Ownnership of customer satisfaction
• Excellent command of Microsoft Office programmes
• Flexibility and readiness to travel regularly
• Completed military service for male applicants
• Driving Licence

İŞ TANIMI

Your key  responsibilities:
 
Project

• Planning & management of technical customer projects
• Technical advice to customers
• Technical implementation of our systems
• Responsibility for the rollout of our system with the customer on site
• Management of Customer trials
• User training

Support

• First Level Support for our customers via phone , e-mail and remote access
• On site tool upgrade(HW and SW)
• Real-time First Level Support analysis of customer requests and registered problems
• Preparation of more complex problems for transfer to vendor Support
• Regular monitoring of the whole ticketing process and escalation to management
• Managing customer support request
• On site tool upgrade