Receptionist Front Desk Agent

Gizli Firma

• Awareness of the responsibilities required in accommodation industry;
• English language proficiency, both written and verbal,
• Guest service and business oriented problem solving, decision making,
• Good computer skills, willingness for new platforms and applications for hotel management,
• Team work, communication,
• Dependability, integrity
• Positive demeanor
• Adaptability / flexibility, stress tolerance
• Initiative, multi-tasking

İŞ TANIMI

• Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests.
• Secure payment; activate/reissue room keys.
• Ensure rates match with reservations, document exceptions.
• Verify/adjust billing for guests.
• Instant help guests that are waiting for an available room; communicate with appropriate staff when necessary.
• Advise guests of messages.
• Always remember to manage departures in Property Management System.
• Coordinate with Housekeeping to track room status and guest concerns. Note down any problems without immediate solution and deliver to hotel manager.
• File guest paperwork or documentation.
• Operate telephone switchboard station.
• Run and check daily reports, contingency lists and credit card authorization reports. 
• Supply guests with directions and information.
• Answer, note down, and process all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests’ satisfaction. Transfer to the next shift if necessary. 
• Arrange transportation for guests/visitors who demand. 
• Count and secure cash at beginning and end of shift. Cash guests' checks, process all payment types.
• Welcome and acknowledge guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation.
• Keep proper reports and inform hotel manager when requested.