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Consumer Customer Experience Senior Associate Mngr

Vodafone Telekomünikasyon A.Ş

İstanbul(Avr.), İstanbul(Asya)

İş Yerinde

İş Yerinde

Job Type

Full-Time

Position Level

Specialist

Department

Marketing

Marketing

Application Count

511 application

Job Type

Full-Time

Position Level

Specialist

Application Count

511 application

Department

Marketing

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QUALIFICATIONS AND JOB DESCRIPTION


Vodafone is the leading mobile telecommunications company in the world, with more than 315 million customers worldwide and presence in over 30 countries. Vodafone entered the Turkish market in 2006, and is continuing its investment in the country and its operations with great success.
 
  • Requires both strong strategically thinking and excellent executional skills at the same time with a can do attitude in challenging tasks. 
  • Ability to think strategically & execute flawlessly at the same time. 
  • Good at interpersonal skills & skills in engaging cross-functional teams
  • Getting things done with can do attitude
  • Initiative taker with assertive leadership style  
  • Risk taker with innovative and creative customer oriented thinking 
  • Telecom background is preferred but not mandatory, Telecom sector know-how is a plus
  • Customer operations experience also  a plus


İŞ TANIMI

 
We are seeking a Consumer Customer Experience Senior Associate Manager with the will and ambition to work in Customer Experience Management-Consumer Function, reporting Customer Experience Manager-Consumer of Vodafone Turkey.
  • Responsible for Selected Consumer Segments and related Customer Experience initiatives
  • Responsible for supporting Business team in launching new go to market initiatives
  • Own and drive new projects with each segments and product teams
  • Drive Customer Experience NPS Management through Steerco mgt. Interaction with each channel and CBU team to work on improving experience initiatives 
  • Bring best practices from Group and other operator markets and execute in turkey experience for Vodafone
  • Create Product and User Experience Designs - to be used for marketing launches
  • Create new product and segment - Customer Journey Designs

Preferred Candidate

More than 4 years of experience
Bachelor’s(Student), Bachelor’s(Graduate), Master’s(Student), Master’s(Graduate), Doctorate(Student), Doctorate(Graduate)

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Hakkımızda

About Vodafone: Every great brand stands for something and at Vodafone we exist to connect for a better future. At Vodafone, our people live the bran

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Pazarlama Uzmanı pozisyonu ile ilgili daha detaylı bilgi almak ya da diğer iş fırsatlarını incelemek için aşağıdaki sayfaları inceleyebilirsiniz.

Pazarlama Uzmanı Pazarlama Uzmanı Maaşları Pazarlama Uzmanı Nasıl Olunur? Pazarlama Uzmanı Nedir? Pazarlama Uzmanı İş İlanları