IT Incident Management Specialist

Vodafone Telekomünikasyon A.Ş

• Degree in Computer Engineering, Electronics Engineering,Telecommunications Engineering, Management Information Systems, Mathematical Engineering, Industrial Engineering and related Information Technologies.
• Information Technologies, 
• Relational Databases,
• Object Oriented Technologies
• Good understanding of the Telecommunications Business
• Understanding of Billing Services.

We are seeking a IT Incident Management Specialist with the will and ambition to work in IT Incident Management Function, reporting IT Incident Management Manager of Vodafone Turkey.

• Responsible for measurement of the Billing Services quality KPIs.
• Work with the software development team for prioritization of Defect.
• Work with other Service Owners for solution of defects.
• Tracks & reviews Service deliverables.
• Tracking and logging related activities on issue tracking tool.
• Ensure that projects and services can be delivered within committed functionality and performance criteria.
• Provide immediate solutions to complex problems or suggest interim solution if it requires detailed examination.
• Do the troubleshooting.
• Mentoring and guiding less experienced specialists to improve their skills and vision.
• Coordinate the activities of less experienced specialists (task management)
• Works with no supervision
• Research new technologies to improve service quality and flexibility
• Contribute creative ideas to the development,TAD and Test groups.
• Investigate new technologies and share knowledge and experience with other teams.