Online&Data Services Management Senior Specialist

Vodafone Telekomünikasyon A.Ş

• University graduate
• UNIX / Linux system management experience (highly experienced)
• Shell Scripting experience (at least moderate and above)
• TCP / IP protocol knowledge (at least moderate and above)
• Application Server experience and knowledge (Apache Tomcat, Apache Webserver) (at least moderate and above)
• Database and client tool experience and knowledge (Oracle & Toad, MySQL at least moderate and above)
• GSM data protocol knowledge and experience (at least moderate and above)
• Compliant with time varying working hours
• Compliant with customer prioritized working behaviour
• Compliant with working with teams.
• Competence in communication skills.
• Competence in self responsibility.

İŞ TANIMI

• To give level 2 support for Online and Data Applications
• Operate Monitoring Systems (nagios, zabbix, etc), defining new monitor probes, coding scripts to integrate monitored system  availability values with the PIWEB.
• Provide Online & Data Customer usage reports to the related business departments.
• Review SLA documents with vendor and monitor SLA obedience.
• Working with VF Global Performance teams to optimize Online and Data  Services iteratively.
• Provide access tokens to the vendor support teams and monitor their operations on system
• Give support in solution for customer tickets escalated from COPs obeying regulation SLAs.