Communication Services Manager

Vodafone Telekomünikasyon A.Ş

Vodafone is the leading mobile telecommunications company in the world, with more than 315 million customers worldwide and presence in over 30 countries. Vodafone entered the Turkish market in 2006, and is continuing its investment in the country and its operations with great success.

• Experience in new business, services and/or mobile (internet) industry  (6-9 years)
• Bachelor Degree in engineering or business, master degree is a plus
• Project management and analytical thinking skills                      
• Understanding of future market demands and key internet trends (e.g., Social Media, Devices, Big Data, Internet of Things, applications , Privacy regulations)
• Ability to think creatively and strategically to turn new technologies into commercially successful products
• Problem solving & decision making  
• Results-driven and delivery-focused
• Experience in a large multinational company is a plus
• Strong written,verbal communication skills&inter-personal skills both in Turkish and English

İŞ TANIMI

We are seeking a Communication Services Manager with the will and ambition to work in Consumer Enterprise Function, Communication&Content Services Management Team, reporting to Communication&Content Services Manager of Vodafone Turkey.

• Act as Vodafone Turkey counterpart for for Vodafone Group Consumer Services
• Work closely with Vodafone Group Consumer Services for choosing from what is available in group portfolio and decide what should be done locally
• Provide ongoing feedback to VF Group Consumer Services on their strategy, product roadmap and feature sets based on local know how and customer insigts
• Lead new services projects and manage existing services product life cycle
• Collaborate with Vodafone Turkey and Vodafone Group brand & segment teams for having ongoing communication support and new ways of penetrating the service
• Follow best global and local practices for different services and define potential for each service for Vodafone base.
• Grow data revenues with innovative services and Big Data opportunities
• Manage relationship with internal stakeholders (Segments, Sales, Terminals, Legal, Technology and PDT) to deliver the product KPI’s in given time.
• Roadmapping to improve customer experience for related products.