Signaling Product Support Engineer

NETAŞ

• Bachelor or above degree in Telecommunications, Electronic Engineering or Computer Science,
• Knowledge on Telecommunication Protocols & Telecommunication Systems
• Knowledge on VoIP, TDM, ATM, LAN, WAN
• Knowledge on VoIP Call Servers & gateways
• Fast Troubleshooting
• Good command of both written and spoken English
• Good communication skills; ability to build trust and influence
• Good analytical skills, and being eager to develop and take on responsibility
• Completed military service or deferred at least 2 years(for male candidates)
• C/C++ software knowledge is a plus

İŞ TANIMI

• Working closely with worldwide customers in order to provide customer oriented technical solutions for their Call Servers & Media Gateways
• Collaboration with software engineering team in order to reflect the customer software issues from customer and technical perspective
• Identify and provide solutions to customer problems based on the network and platform specific investigations
• Providing 7/24 customer support for very urgent issues based on a team schedule
• Reporting the investigation results based on the deadline informed to worldwide customers