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İlan yayından kaldırılmıştır
İstanbul(Avr.), İstanbul(Asya)
İş Yerinde
İş Yerinde
Job Type
Full-Time
Position Level
Specialist
Department
Information Technology
Information Technology
Application Count
917 application
Job Type
Full-Time
Position Level
Specialist
Application Count
917 application
Department
Information Technology
QUALIFICATIONS AND JOB DESCRIPTION
Vodafone is the leading mobile telecommunications company in the world, with more than 315 million customers worldwide and presence in over 30 countries. Vodafone entered the Turkish market in 2006, and is continuing its investment in the country and its operations with great success.
- University degree
- Maximum 1 years Experience
- Problem solving skills
- Customer oriented thinking
- Strong attention to detail
- Fluency in English
İŞ TANIMI
We are seeking a Customer Operations Business Relations Management Specialist with the will and ambition to work in high performing Vodafone Team responsible for Leading Digital Transformation in Turkey, reporting Business Relations Manager of Vodafone Turkey.
The accountabilities of this role are:
- Design end to end customer processes at all touchpoints. (including complaint and f2f processes)
- Designs and implements changes for customer processes for all new/current products/services/campaigns.
- Supports Customer Operations teams.
- Bilaterally transfer knowledge between operations & other departments of the company
- Coordination of all commercial units before product/service/campaign launchs in order to make required planning.
- Prepare FAQ’s, training materials, call scripts, SMS texts.
- Collect reliable data, convert and deliver it to related parties as Voice of the customers
- Track KPIs for the area of responsibility and take necessary actions to improve them
- Give information input to knowledge bank (infoguide) about process and procedures.
- Assessment of the analysis results of the problems sent by CC and related departments, taking corrective & preventive actions.
- Trigger own, kick-off and manage improvement projects/studies related to responsibility area KPIs.
Preferred Candidate
More than 1 years of experience
Bachelor’s(Graduate), Master’s(Student), Master’s(Graduate), Doctorate(Student), Doctorate(Graduate)
Müşteri Hizmetleri Uzmanı pozisyonu ile ilgili daha detaylı bilgi almak ya da diğer iş fırsatlarını incelemek için aşağıdaki sayfaları inceleyebilirsiniz.
Müşteri Hizmetleri Uzmanı Müşteri Hizmetleri Uzmanı Maaşları Müşteri Hizmetleri Uzmanı Nasıl Olunur? Müşteri Hizmetleri Uzmanı Nedir? Müşteri Hizmetleri Uzmanı İş İlanları
Hakkımızda
About Vodafone: Every great brand stands for something and at Vodafone we exist to connect for a better future. At Vodafone, our people live the bran
Şirket Sayfasına GitŞirketin Aydınlatma Metni
Detaylı BilgiMüşteri Hizmetleri Uzmanı pozisyonu ile ilgili daha detaylı bilgi almak ya da diğer iş fırsatlarını incelemek için aşağıdaki sayfaları inceleyebilirsiniz.
Müşteri Hizmetleri Uzmanı Müşteri Hizmetleri Uzmanı Maaşları Müşteri Hizmetleri Uzmanı Nasıl Olunur? Müşteri Hizmetleri Uzmanı Nedir? Müşteri Hizmetleri Uzmanı İş İlanları