SERVICE SALES ENGINEER-TURBOCHARGING

ABB Elektrik Sanayi A.Ş.

We seek for ambitious "SERVICE SALES ENGINEER" who will be able to demonstrate knowledge in ABB in Industrial Automation, Turbocharging in Istanbul with below qualifications; University degree in Marine Engineering, Mechanical Engineering or Naval Architecture,
 

• Preferably 2-3 years experienced in  Turbocharger,
• Able to communicate effectively and problem solver,             
• Having a valid driving license,
• Very good command of written and spoken English, Good knowledge of  MS Office applications, No obstacle for traveling, Completed military service for male applicants,
• Flexible to respond customer calls 7/24.

İŞ TANIMI

• Acquire and develop new business opportunities within their corresponding regions by working with the Sales Manager as well as Operations Managers and Business Development Manager. Assist in developing a Strategic Sales Plan,
• Use and promote the use of CCRP (Customer Complaint Resolution Process) and evaluate customer satisfaction. Relay results back to Sales and Operations,
• Understand the delivery terms and quoting methods of the Turbocharging unit and explain same to customers,
• Understand the operations process of their corresponding service station,
• Visit customers in a sequence determined by sales and operations while logging corresponding visit reports in the visit management data base,
• Develop a structured customer visiting plan,
• Estimate potential for current as well as future customers,
• Promote and perform CIAC (Customer Information Awareness Course) presentations after determining the appropriate customer with sales and operations,
• Understanding and promote the execution of global contracts between ABB and customers. Sending customers Service Recommendations,
• Report any trends observed in the industry back to sales and operations,
• Identify potential Service Contract customers and understand the risks and benefits involved in these types of contracts,
• Understand the basic principles of internal combustions engines and the role of the turbocharger,
• Perform New Turbocharger performance visits as per requirements of the BU – performance drivers.
• Understand the full range of services ABB Turbocharging provides and how we interact with other services stations throughout the world,
• Be the point of contact between the company and the customer,
• Work with inside staff and specialists to resolve any customer issues,
• Seek out additional revenue potential from customers and uncover any issues, working to correct them.
• Ability to communicate efficiently and effectively in a professional manner on all aspects on service activities, verbal or written, whilst understanding the importance of protecting the company's propriety information and intellectual property rights.