CRM Analyst

YAPI KREDİ

• Bachelors degree on related fields, masters’ degree is a plus
• 2-5 years of experience in financial services industry
• CRM and core banking fundamentals
• Topnotch understanding on computer software systems, database systems, data modelling & SQL, system analysis & design principles
• Knowledge in Pega (Chordiant) marketing and decisioning systems
• Powerful communication skills
• Fluent in English, quick learner and team player
• No military obligation

İŞ TANIMI

The position is responsible for designing, developing and maintaining the company’s IT systems supporting customer relations. Primary responsibilities will focus on requirements management, analysis, design and testing of the systems; process optimization; consultancy for the internal customers. This role will work collaboratively with the business units, such as mass marketing, 1-1 marketing, sales management, business analytics, call center & self-service channels management departments.
 
 

• Analyzes internal customer demands
• Designs cutting edge technology solutions for fulfilling user demands
• Supports software development teams by clear system specifications and business process definitions
• Works collaboratively across business and IT departments to understand common goals and develops high quality communication
• Follows best of the breed CRM solutions and approaches of the industry and injects the knowledge into the company’s solutions
• Manages the system, integration and user acceptance tests