B2C Field Base Account Manager_Izmir

Shell & Turcas Petrol A.Ş

İŞ TANIMI

• Deals mainly with Platinum & Gold banded customers
• Exceed team and individual KPIs as set by the Sales Manager
• Plan customer calls and visits to provide the appropriate level of service to existing and new customers with a focus on retaining/expanding existing business relationships.
• Increase the value for existing Shell customers through cross, range and up selling.
• Develop new opportunities with prospective customers independently and from leads developed through Tele-Prospecting.
• Understand the activity, business and needs of customers, provide sound information and advice on products and services, and to sell and negotiate win-win solutions with customers.
• Plan, monitor and achieve individual and team sales targets (e.g. margin, growth, named customer CVP, and trade debtor target.)
• Develop, update, maintain, and communicate the Account Plan
• Be responsible and proactive in HSE issue that affects the individual, the office/field environment and their customers.
• Be accountable for own development plan to continuously improve competencies
• For new and existing customers, define and regularly review relevant customer relationship, behavioural and differentiated services banding and their sales & marketing plan.
• Review & plan customer business, products, service packages, contracts, prices, credit terms, credit limits and debt.
• Carry out negotiations with customers, preparing quotations and proposals and agree on all operational requirements (including: price, contract, payment terms and services).
• Ensure all service providers carry out the agreed terms.
• Ensures that all customer interaction activities are properly logged and updated in the appropriate CRM systems (e.g. Vantive).
• Propose and sell marketing initiatives to new and existing customers against set targets as defined with marketing team.
• Work with other Shell teams and third parties (e.g. KAM, OtC, SM, Distributors, etc.) where necessary to provide an efficient and cost effective service to the customer.