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İlan yayından kaldırılmıştır
İstanbul(Avr.), İstanbul(Asya)
İş Yerinde
İş Yerinde
Çalışma Şekli
Tam Zamanlı
Pozisyon Seviyesi
Orta düzey yönetici
Departman
Müşteri İlişkileri
Müşteri İlişkileri
Başvuru Sayısı
178 başvuru
Çalışma Şekli
Tam Zamanlı
Pozisyon Seviyesi
Orta düzey yönetici
Başvuru Sayısı
178 başvuru
Departman
Müşteri İlişkileri
GENEL NİTELİKLER VE İŞ TANIMI
Vodafone, one of the largest telecommunications companies in the world, has mobile operations in 26 countries (partnering with mobile networks in 55 more) and fixed broadband operations in 17 markets, serving 446 million mobile customers and 12 million fixed broadband customers around the world. Vodafone is strongly committed to lead the digital transformation in the Turkish Market, where the company has been operating and investing heavily since 2006.
- Problem solving skills
- Good level of Troubleshooting Skills
- Good Team Work and Interpersonal Skills
- Good communication skills
- Analytical thinking
Qualifications
- Degree qualified in Vacational College (MYO)
- Degree qualified in science or engineering
Knowledge of specific
- Minimum of 5years experience in Telecommunication sector
- Hands on experience on Juniper and Cisco Routers, Switches, Modems
- Hands on experience on Tellabs, NewBridge, Zyxel, Watson, Alcatel 1512 Modems etc.
- Hands on experience of passive network equipments(fiber modules, wan and lan connection modules, connectors) and their connection standards
- Having full knowledge of L2 layer networking configuration
- Good understanding of Turk Telekom Infrastructure
- Good understanding of IP Networking
İŞ TANIMI
We are seeking a Telecom&Field Support Specialist with the will and ambition to work in high performing Vodafone Team responsible for Leading Digital Transformation in Turkey, reporting to Telecom & Field Support Executive of Vodafone Turkey.The accountabilities of this role are:
Telecom&Field Support Specialist is responsible for resolving corporate customer incidents occured on VFNET Fiber Infrastructure or Turk Telekom Inftastructure within agreed KPI’s. The role is also responsible for operating of corporate customer’s telecom infrastructure networks and managing the third parties field operations performances .
- Accountable for resolving corporate customer incidents occurred on VFNET Fiber or Turk Telekom Infrastructure
- To response customer incident tickets on Service Desk within agreed KPI’s
- To resolve customer incident tickets on Service Desk within agreed KPI’s
- To resolve customer request tickets on Service Desk within agreed KPI’s
- To ensure permanent solutions
- To open necessary trouble tickets on Turk Telekom Fault Management Systems in order to inform and follow-up customer incidents in Turk Telekom Fault Management Process
- Accountable for following predefined escalation on Turk Telekom side If a problem exceeds KPI limits. Use personal relations if needed
- To cooperate with Pop team if there is a highly impacted service link outages
- To cooperate with Pop team if a customer link outage occurs on VATHAS fiber links
- Accountable for testing/checking/configuring customer routers/switches/modems and in order to provide their connectivity to VFNET network
- To remotely manage and coordinate regional 3rd party field support teams
- If a customer link outage cannot be solved by Turk Telekom Support Teams or If the reason of link outage is customer device, cabling or connection module related then Data Field Support Specialist is responsible for transferring the incident tickets to 3rd Party Field Support Partners
- Accountable for following status of the customer incident tickets transferred to 3rd Field Support Partners and making escalations if resolution time cannot be provide within agreed KPI’s
Aday Kriterleri
En az 5 yıl tecrübeli
Ön Lisans(Mezun), Üniversite(Öğrenci), Üniversite(Mezun), Yüksek Lisans(Öğrenci), Yüksek Lisans(Mezun), Doktora(Öğrenci), Doktora(Mezun)
Pazar Araştırma Elemanı pozisyonu ile ilgili daha detaylı bilgi almak ya da diğer iş fırsatlarını incelemek için aşağıdaki sayfaları inceleyebilirsiniz.
Pazar Araştırma Elemanı Pazar Araştırma Elemanı Maaşları Pazar Araştırma Elemanı Nasıl Olunur? Pazar Araştırma Elemanı Nedir? Pazar Araştırma Elemanı İş İlanları
Hakkımızda
About Vodafone: Every great brand stands for something and at Vodafone we exist to connect for a better future. At Vodafone, our people live the bran
Şirket Sayfasına GitŞirketin Aydınlatma Metni
Detaylı BilgiPazar Araştırma Elemanı pozisyonu ile ilgili daha detaylı bilgi almak ya da diğer iş fırsatlarını incelemek için aşağıdaki sayfaları inceleyebilirsiniz.
Pazar Araştırma Elemanı Pazar Araştırma Elemanı Maaşları Pazar Araştırma Elemanı Nasıl Olunur? Pazar Araştırma Elemanı Nedir? Pazar Araştırma Elemanı İş İlanları