CRM Operations Senior Specialist

MediaMarkt Türkiye

• Bachelor degree from Industrial/Management Engineering, Economics, Business Administration or related fields,
• Minimum 4 years of experience in CRM field,
• Having experience in end to end Project and Campaign Management,
• Strong presentation skills,
• Good communication skills in English (both written and spoken),
• Customer oriented,
• Support open communication and feedback culture,
• Open to change and innovation.

İŞ TANIMI

• Monitor and ensure all operative processes around program operations (enrolment, benefit fulfilment, membership cancellation, etc.),
• Define and monitor service level agreements,
• Autonomous and proactive solution of exception cases,
• Optimize processes regarding quality and efficiency,
• Developing customer acquisition programs and brand cooperations,
• Responsible CRM Communication channels,
• Some travel may be required.