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Customer Services Specialist

L'Oréal Türkiye

İstanbul(Asya)

İş Yerinde

İş Yerinde

Job Type

Full-Time

Position Level

Specialist

Department

Operations

Operations

Application Count

999+ application

Job Type

Full-Time

Position Level

Specialist

Application Count

999+ application

Department

Operations

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QUALIFICATIONS AND JOB DESCRIPTION

  • 4 years’ university degree
  • 2-3 years of experience in customer services or sales operation departments
  • Advanced level of MS Office applications
  • Excellent communication skills in English
  • Strong analytical problem solving skills
  • Good communication and negotiation skills


İŞ TANIMI

  • Manage customers in terms of order processing, order follow up, on-time deliveries with high level of service rate
  • Establish a personalized relationship with the client in order to optimize the service level
  • Identify customer's needs and determine  appropriate action according to supply chain constraints
  • Evaluate, investigate and resolve customer complaints
  • Coordinate and manage the status of returns with sales team, customers and warehouse
  • Book of return/refusal invoices in SAP
  • Support all aspects of service to the customer including master data management
  • Initiate and implement initiatives which improve customer service and responsiveness
  • Coordinate stock availability with planning department and communicate to customers
  • Provide shipment information to customers. Proactively communicate supply chain issues about customers and provide solutions
  • Provide international reporting about customers 


Are you looking for an exciting job opportunity in an innovative, entrepreneurial, world leading Company in beauty industry?

If you are looking for a dynamic and challenging environment where business moves fast and you have the authority to develop your potential while working with passionate talents in an enjoyable organization, then L'ORÉAL is for you.
Join our teams!
 
L'ORÉAL Turkey performs in 4 different business units; Consumer Products, Professional Products, Luxe, and Active Cosmetics divisions, offering a large brand portfolio including L'Oréal Paris, Maybelline NY, Garnier, İpek, Essie, NYX, L'Oréal Professional, Kérastase, Matrix, Decléor, Carita, Lancôme, Biotherm, Giorgio Armani, Cacharel, Ralph Lauren, Victor & Rolf, Diesel, Kiehl’s, Clarisonic, Vichy, La Roche Posay, and SkinCeuticals. 

Leading the global beauty market, L'ORÉAL has 78,611 employees in 130 countries. L'ORÉAL operates with 42 factories and 145 distribution centers around the world.

You will enjoy working at L'Oréal if you are;
  • passionate to inspire your team and the people around you
  • innovative and  out-of-the-box thinker who challenges traditional methods
  • entrepreneurial, initiative taker and eager to make a difference
  • resilient who can easily adapt to a new challenging environment
 
L´ORÉAL is an Equal Opportunity Employer

Preferred Candidate

Less than 3 years of experience
Associate Degree(Graduate), Bachelor’s(Student), Bachelor’s(Graduate), Master’s(Student), Master’s(Graduate), Doctorate(Student), Doctorate(Graduate)

Müşteri Hizmetleri Sorumlusu pozisyonu ile ilgili daha detaylı bilgi almak ya da diğer iş fırsatlarını incelemek için aşağıdaki sayfaları inceleyebilirsiniz.

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Cosmetics / Dermo Cosmetic 1+

Hakkımızda

L’Oréal is the world leader company in beauty industry and presents in 130 countries on five continents. Its leadership is founded on the ability of i

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