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Medaition Senior Specialist
Vodafone Mobile Operations LTD

İstanbul(Avr.), İstanbul(Asya)

İş Yerinde

Çalışma Şekli

Tam Zamanlı

Pozisyon Seviyesi

Uzman

Departman

Teknoloji

Başvuru Sayısı

0-50 başvuru

Çalışma Şekli

Tam Zamanlı

Pozisyon Seviyesi

Uzman

Başvuru Sayısı

0-50 başvuru

Departman

Teknoloji

GENEL NİTELİKLER VE İŞ TANIMI

Vodafone, one of the largest telecommunications companies in the world, has mobile operations in 26 countries (partnering with mobile networks in 55 more) and fixed broadband operations in 17 markets, serving 446 million mobile customers and 12 million fixed broadband customers around the world. Vodafone is strongly committed to lead the digital transformation in the Turkish Market, where the company has been operating and investing heavily since 2006.

Min 5 years experience in a related field
Bachelor’s degree from Computer related fields.
Experience in IT and Telco infrastructure, technologies, products and services
Experience of handling high frequency streaming data for real time analysis and reporting.
Good command of English.
Significant experience in using SQL , PL/SQL .
Significant experience in UNIX and shell scripting.
Basic knowledge of Oracle database administration.
Ability to work under pressure and tight deadlines
Having strong analytical skills.

İŞ TANIMI

We are seeking a Medaition Senior Specialist with the will and ambition to work in high performing Vodafone Team responsible for Leading Digital Transformation in Turkey, reporting to Mediation Manager,of Vodafone Turkey.

To ensure the successful ongoing operation and coordination of related Mediation Services.
As a service owner, to have end to end ownership of the Vodafone customer experience, the quality of service performance and the processes supporting the product/service.
Responsible of daily operational activities and availibility of systems.
Investigating problems, finding root cause of the problems.
Deployment of new products and services.
Implementing change management processes and user requests.
Periodic monitoring of systems for performance bottlenecks.
Performance tuning of applications to ensure business needs and agreed SLAs are met.
Responsible for reporting to stakeholders on product performance and supplier/partner performance.
Incident and error handling for application errors.
Ownership of capacity planning to secure availability and performance of the platforms and systems against forecasted growth and demand.