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Billing Assurance Senior Analyst
Vodafone Mobile Operations LTD

İstanbul(Avr.), İstanbul(Asya)

İş Yerinde

Çalışma Şekli

Tam Zamanlı

Pozisyon Seviyesi

Uzman

Departman

Müşteri Hizmetleri / Çağrı M...

Müşteri Hizmetleri / Çağ...

Başvuru Sayısı

249 başvuru

Çalışma Şekli

Tam Zamanlı

Pozisyon Seviyesi

Uzman

Başvuru Sayısı

249 başvuru

Departman

Müşteri Hizmetleri / Çağrı Mer...

GENEL NİTELİKLER VE İŞ TANIMI

Vodafone, one of the largest telecommunications companies in the world, has mobile operations in 26 countries (partnering with mobile networks in 55 more) and fixed broadband operations in 17 markets, serving 446 million mobile customers and 12 million fixed broadband customers around the world. Vodafone is strongly committed to lead the digital transformation in the Turkish Market, where the company has been operating and investing heavily since 2006.

Advanced analytical skills
Complex data analysis
Information-seeking, focused on details, able to think analytically and solve problems
Able to adapt to the changing conditions
Advance communicative skills
Strong reasoning ability
Working to predefined SLAs & KPIs
Graduation from the 4-year departments of universities
Preferable min. 3 years of Billing & Charging experience within the telecommunications sector
Knowlege of RBV tools
Good level of SQL knowledge
Good level of MS Office knowledge
Good command of english
Experience of Siebel/Kenan & CCS systems

İŞ TANIMI

We are seeking a Billing Assurance Senior Analyst with the will and ambition to work in high performing Vodafone Team responsible for Leading Digital Transformation in Turkey, reporting to Billing Assurance Manager of Vodafone Turkey.

Establishing the necessary control mechanism for timely and accurate generation of the customer/subscriber invoices, and carrying out detailed and analytic reports following the billing process and transmitting these reports to the relevant departments.
Establishing coordination between the related work units.
Ensure that continuous improvement process in place to prevent occurrence of overcharge & undercharge cases
Providing the necessary billing support in new upcoming projects
Follow up Service Quality between other department (SLA) compliance
Reporting the problems and errors occurring during the billing process, and publishing these reports
Executing the projects related to the Billing Assurance Management, and carrying out the impact analysis studies for the projects initiated by the other units