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Billing Services Operations Senior Specialist

Vodafone Telekomünikasyon A.Ş

İstanbul(Avr.), İstanbul(Asya)

İş Yerinde

İş Yerinde

Job Type

Full-Time

Position Level

Specialist

Department

Technology

Technology

Application Count

60 application

Job Type

Full-Time

Position Level

Specialist

Application Count

60 application

Department

Technology

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QUALIFICATIONS AND JOB DESCRIPTION

Vodafone, one of the largest telecommunications companies in the world, has mobile operations in 26 countries (partnering with mobile networks in 55 more) and fixed broadband operations in 17 markets, serving 446 million mobile customers and 12 million fixed broadband customers around the world. Vodafone is strongly committed to lead the digital transformation in the Turkish Market, where the company has been operating and investing heavily since 2006.
  • Knowledge on Oracle SQL, PL/SQL is a must
  • Knowledge on Fundamentals Unix is a must
  • Knowledge on Shell Scripting is a must
  • Knowledge on WS is a must
  • Responsible for configuring, maintaining, troubleshooting and monitoring any issues for Kenan Application, which includes Collection, Dunning, Rating, Billing & Order service.
  • Attend design  meetings for new projects and report issues if necessary
  • Perform troubleshooting, incident and error handling for systems
  • Following up on reported defects within predefined SLA; making sure it is solved within predefined SLA
  • Running  analytical troubleshooting techniques on the  systems/modules  that malfunctioned
  • Gathering required data and logs for the analysis; making sure defect is opened with required information
  • Operational support of Billing Services systems on 7*24 basis to provide continuous IT services availability and issue resolution.
  • Periodic monitoring and performance tuning of the systems
  • Create necessary alarms for new projects
  • Ensure that VF HSE&W procedures are implemented and works carried out in compliance with local HSE regulations.
  • Ensure that work associated risks are assessed and reduced so far as is reasonably practicable
  • Comply with VFTR’s information security policy, standards and procedures, available under Intranet / Corporate Security Library,
  • Report all suspected security and/or policy breaches, potential security risks to VF TR Corporate Security,
  • Protect VF TR’s information assets from unauthorized access, disclosure, modification, destruction or interference,
  • Protect user accounts and associated passwords , and accept accountability for any actions performed via usage of those accounts.


İŞ TANIMI

We are seeking a Billing Services Operations Senior Specialist with the will and ambition to work in high performing Vodafone Team responsible for Leading Digital Transformation in Turkey, reporting to Billing&Charging Operations Sn.Manager of  Vodafone Turkey.
  • Responsible for performing application monitoring and  performance tuning of released product and services
  • Responsible for troubleshooting of transactions
  • Creating new alarms for new products and services and take necessary action when triggered
  • Providing required information for defects, following up on defects within predefined SLA
  • Solving Fault cases reported by Cops within predefined SLA
  • Performing necessary tests on preproduction before releases
  • Responsible for KPI reports & KPI monitoring.
  • Responsible of creating Architectural & Sequential Diagrams for IT services.

Preferred Candidate

2 - 4 years of experience
Bachelor’s(Graduate), Master’s(Student), Master’s(Graduate), Doctorate(Student), Doctorate(Graduate)

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About Vodafone: Every great brand stands for something and at Vodafone we exist to connect for a better future. At Vodafone, our people live the bran

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Teknoloji Uzmanı pozisyonu ile ilgili daha detaylı bilgi almak ya da diğer iş fırsatlarını incelemek için aşağıdaki sayfaları inceleyebilirsiniz.

Teknoloji Uzmanı Teknoloji Uzmanı Maaşları Teknoloji Uzmanı Nasıl Olunur? Teknoloji Uzmanı Nedir? Teknoloji Uzmanı İş İlanları