Process Design&Improvement Sr. Specialist-Fixed

Vodafone Mobile Operations LTD

Vodafone, one of the largest telecommunications companies in the world, has mobile operations in 26 countries (partnering with mobile networks in 55 more) and fixed broadband operations in 17 markets, serving 446 million mobile customers and 12 million fixed broadband customers around the world. Vodafone is strongly committed to lead the digital transformation in the Turkish Market, where the company has been operating and investing heavily since 2006

• BSc. degree in Business Administration, Industrial Engineering or similar fields
• Minimum 2 years of experience, working in Call Center operations environments is a plus
• Experience in GSM and/or telecoms sector is a plus
• Experience in process management tools is a plus
• Knowledge of product/service delivery processes
• Have belief in his/her own ability, decision and opinion even in challenging circumstances.
• Have Empathy, a real understanding of other people, their thoughts, feelings, and any concerns they may have. 
• To do things proactively, stepping up and taking action to improve current situations or address challenges and potential opportunities.
• Engage people on the direction and goals for  team or project and excellent role model
• Display sound judgment, considering the pros and cons of different options and situations to make informed and robust decisions.

We are seeking a Process Design&Improvement Sr. Specialist-Fixed with the will and ambition to work in high performing Vodafone Team responsible for Leading Digital Transformation in Turkey, reporting to Process Design&Improvement Manager-Fixed of  Vodafone Turkey.