İlan yayından kaldırılmıştır

Voice Support Specialist
Vodafone Mobile Operations LTD

İstanbul(Avr.), İstanbul(Asya)

İş Yerinde

Job Type

Full-Time

Position Level

Specialist

Department

Technology

Application Count

82 application

Job Type

Full-Time

Position Level

Specialist

Application Count

82 application

Department

Technology

QUALIFICATIONS AND JOB DESCRIPTION

Vodafone, one of the largest telecommunications companies in the world, has mobile operations in 26 countries (partnering with mobile networks in 55 more) and fixed broadband operations in 17 markets, serving 446 million mobile customers and 12 million fixed broadband customers around the world. Vodafone is strongly committed to lead the digital transformation in the Turkish Market, where the company has been operating and investing heavily since 2006.

- Degree qualified in Engineering discipline preferably Telecommunication, Electronics, Electricity or Computer Science
- At least 1 year hands on experience in Internet Service Provider’s related departments
- Good understanding of Voip Technologies
- Good understanding of PSTN Technologies (ISDN PRI, Q931 signallig)
- Good understanding of Voip Protocols (SIP, H323)
- Minimum 1 year hands on experience of Audiocodes, Quintum, Cisco, Teles Voice Gateways
- Hands on experience of SBC and Softswitch management
- Good understanding of IP network technologies
- Certification or accreditation in CCNA/CVOICE/CCVP

İŞ TANIMI

We are seeking a Voice Support Specialist with the will and ambition to work in high performing Vodafone Team responsible for Leading Digital Transformation in Turkey, reporting Voice Support Manager of Vodafone Turkey.

The accountabilities of this role are:

Voice Support Specialist is accountable for managing all of the corporate customer Voice network equipments and resolving customer incidents or requests during the daily operations. This role is also accounable for designing of the new projects and provisioning of them on the VFNET Core Voice Equipments.
Accountable for resolving corporate customer incidents occurred on VFNET Voice Core Network Infrastructure
Accountable for resolving corporate customer requests by configuring VFNET Voice Core Network Equipments and Customer Voice Network Equipments
To response and resolve customer incident/request tickets on Service Desk within agreed KPI’s
To make root cause analysis and ensure permanent solutions for each ticket
Accountable for managing and operating all customer voice network devices to ensure having best service quality level defined in KPI’s
To ensure to backup configuration files of the Customer Voice Network Devices
Accountable for designing, planning, implementing and operating of the big corporate customer’s voice network
To work at customer side in case of urgent customer problems if necessary
To implement security policy rules defined in VFNET security policy to customer voice network devices. To make periodical security audits of them
High Level Design of the complex voice customer projects
Low Level Design of the complex voice customer projects
Configuring VFNET Core Softswitchs, Session Border Controllers in order to provision customer projects
Accountable for making advanced Voice Configurations of Customer Projects
To make security policy controls for each new voice projects
Accountable for analyzing of customer voice infrastructures especially for special and big projects. Planning, designing and implementing necessary configurations in order to have new capabilities or service improvements
Accountable for visiting customers before starting complex projects in order to make accurate planning and design
To take over the operation responsibility from Project Delivery team after the completion of the project
Accountable for following new technologies in order to reach best service level and quality
To take initiative to make new design If a design problem is realized during the fault management process. To trigger sales executive in order to start new process
Accountable for providing optimum network design in order to fit customer needs and service quality KPI’s
In collaboration with Information & Network Security teams, to draft a secure network policy for data and voice customer devices.