Evening/Night Shift-Customer Support Specialist

MetGlobal

We are offering a Global Career path in online hospitality environment. You will grasp experience by supporting our global offices and customers all around the world. You will be able to use your language skills, ( English, Spanish, Chinese, Russian, etc ) while solving our clients problems . 

What is detailed job description ?

• Dealing with customer requests provided by ticketing system, e-mail & client phone calls  and satisfying the clients
• Following the company process & procedures and updating the systems according to transactions
• Catching daily operational targets & systematic follow ups for issues of previous days with the aim of resolution
• Coordinatiing with other departments, supervisors & team members in order to resolve the cases on time 
• Systematic follow ups & coordination with the aim of meeting  regional targets
• In case of necessitiy, taking initiative for company priorities & client satisfactions.

What are the requirements ? 

• Minimum Vocational School graduate preferably from tourism related departments
• Experience is the hospitality industry is a plus
• Excellent command of English and second language is a plus
• Good personal communication skills
• Customer oriented
• Able to work under pressure and meet deadlines
• Self-motivator with the ability to use one’s own initiative
• Flexible in working hours (Evening Shift : 14.00-23.30 / Night Shift : 23.30-08.00)