Workplace Business Operations Lead

İŞ TANIMI

• Plan, manage and account for Workplace Solutions service delivery and operating budget
• Lead and manage the team, including career development, salary review, recruiting and performance management
• Manage relationships with all external and internal customers/vendors and independently resolve escalated issues
• Develop and manage contract relationship with external service providers
• Participate in the strategic review of business operations and implement subsequent sourcing decisions
• Ensure the delivery of services is in line with predefined standards.
• Lead the relationship management between Workplace Solutions and other customer groups, Corporate Functions and user groups to ensure correct alignment with business priorities
• Set overall workplace strategic direction and vision for a country or city location, and set goals and standards for services for an innovative digital workforce and in a digital workplace environment, including real estate, life safety, environmental management, executive support services, customer services activities such as audio-visual support, catering services, document services, switchboard services, reception services, floor support services, space utilization management, as well as facility and building management services such as asset management, engineering, building and maintenance services, cleaning, mail delivery and logistics and/or storage services.
• Represent Workplace with other functional leadership (all Accenture businesses, CIO, Finance, Real Estate, CIO, HR, Legal, etc.)
• Direct and manage the real estate portfolio for the country or city to optimize space utilization and effectiveness across corporate, client delivery and acquisition offices
• Establish and deliver to the operating and capital budget for all Workplace in the country or city (across all business units and customer groups)
• Build and manage relationships with key executives at external service provider organizations and leverage those to define and execute strategic outsourcing decisions. This includes leading contract negotiations and reviewing performance against strategy and budgets
• Direct and manage the related life safety and security of our offices and people associated with those offices, including emergency management, asset protection and information security.