İş Yerinde
İş Yerinde
Tam Zamanlı
Yönetici adayı
Müşteri Hizmetleri / Çağrı M...
Müşteri Hizmetleri / Çağ...
285 başvuru
Tam Zamanlı
Yönetici adayı
285 başvuru
Müşteri Hizmetleri / Çağrı Mer...
We are seeking a Process Design&Improvement Executive with the will and ambition to work in high performing Vodafone Team responsible for Leading Digital Transformation in Turkey, reporting to Process Design&Improvement Manager of Vodafone Turkey.
Design all customer facing operational processes (including complaint and f2f processes) for new product/service and campaigns
• Involve in the projects starting from the project kick-off and deliver requirements for COPs, CRM and customer experience.
• Have the new product/service/campaigns serve with max available channels (selfcare, etc.).
• Coordination of all commercial units before product/service/campaign launchs in order to make required planning.
• Prepare FAQ’s, training materials, call scripts, SMS texts.
• Design minimum cost processes considering the customer satisfaction in new projects.
• Track KPIs for the area of responsibility and take necessary actions to improve them
• Give information input to knowledge bank (infoguide) about process and procedures.
• Assessment of the analysis results of the problems sent by CC and related departments, taking corrective & preventive actions.
• Collect reliable data, convert and deliver it to related parties as Voice of the customers
• Arrange and manage periodic feedback meetings with all stakeholders (COPs, product & segment teams, technology, etc.)
• Take improvement actions on processes to have First Contact Resolution.
• Trigger, own, kick-off and manage improvement projects/studies related to responsibility area KPIs
• Use Lean/6 Sigma tools and techniques as much as possible
• Evaluation of the improvement suggestions coming from fields, coordinating required units and taking action.
• Bilaterally transfer knowledge between operations & other departments of the company
• Build relations depending on trust with all stakeholders
• Be the SPOC and expert for the responsibility area
• Present COPs in the process related projects that touch customers for coordination and designing end to end processes.
• Act as a proxy for operational teams for questions and issues
Pazarlama Direktör Yardımcısı pozisyonu ile ilgili daha detaylı bilgi almak ya da diğer iş fırsatlarını incelemek için aşağıdaki sayfaları inceleyebilirsiniz.
Pazarlama Direktör Yardımcısı İş İlanlarıAbout Vodafone: Every great brand stands for something and at Vodafone we exist to connect for a better future. At Vodafone, our people live the bran
Şirket Sayfasına GitPazarlama Direktör Yardımcısı pozisyonu ile ilgili daha detaylı bilgi almak ya da diğer iş fırsatlarını incelemek için aşağıdaki sayfaları inceleyebilirsiniz.
Pazarlama Direktör Yardımcısı İş İlanları