Customer Services Representative

EATON-Polimer Kauçuk

Qualifications:
·         Fluent in English
·         Bachelor Degree in business administration, finance, logistics and/or engineering
·         Minimum 2 y of experience
·         Ability to adopt and support business processes & systems
·         Understanding of Sales and Marketing strategies, as well as business unit goals as outlined
·         Team-oriented problem solving skills and corrective action methodology
·         Negotiation and conflict management skills; professional presence
·         MS Word, Excel, order management (including but not limited to Oracle, Tolas, and MFG/PRO) software programs
·         Professional phone skills and customer communication skills
·         Organization and time management skills
·         Understanding of ISO procedures for contract management
 
 
What Eaton offers:
 
·         Challenging projects in dynamic collaborative team
·         Eaton Business System offering various tools for management and people development
·         Great promotional opportunities  – Eaton encourages internal promotion, whenever possible
 
About Eaton:
 
Eaton is a power management company with 2016 sales of $19.7 billion. Eaton provides energy-efficient solutions that help our customers effectively manage electrical, hydraulic and mechanical power more efficiently, safely and sustainably. Eaton has approximately 95,000 employees and sells products to customers in more than 175 countries. 

İŞ TANIMI

Eaton's Hydraulic Business has an opening for a:
 
Customer Services Representative
Location: Seyrantepe, İstanbul / TURKEY
 
Eaton is recognized as a worldwide leader in the design, manufacture and marketing of reliable, high-efficiency hydraulic systems and components for use in mobile and industrial applications. Eaton’s unwavering dedication to leadership in mobile and industrial applications has made Eaton one of the world’s preferred suppliers of hydraulic solutions. 
 
Primary Function:
The primary responsibility of this position will be to provide internal customers with product, delivery, pricing, claims/returns and program information. Manages customer orders, including order entry and order changes. Expedites orders and shipments with operations. Responsible for maintaining accurate customer information, validating price, verifying order terms and conditions, confirming routing rules and entering shipment, quantity and date information. Responsible for strategic, large or complex accounts. Emphasis is on world class customer service that is a competitive weapon and contributes to the growth of the business. Additional responsibilities may include:
 
Essential Functions:
 
·         Manages strategic, large or complex customer accounts. Partners with customer contacts and Field Sales to provide exceptional service. Acts as a liaison between the customer and Operations.
·         Applies extensive knowledge of business processes and systems to excel at the following: expedite orders to prevent customer line downs or machine downtime; process emergency and/or expedited orders and shipments in a timely manner; provide customers and/or distributors with product information; and prepare price quotations.
·         Accepts and processes written and verbal orders, following established business rules. Generates MPS (Marketing Product Specification) requests as required.
·         Maintains accurate and organized order files, order acknowledgments and customer contact information (including ship-to addresses).
·         Proactively communicates in a timely manner with external customers about order verification, order status, pricing and shipment status. Communicates in a timely manner with operations to verify lead times, schedule customer orders according to their delivery needs and communicate special handling requests. F. Reports sales trends and customer order activity to Sales, Marketing and other management on a weekly or monthly basis. Assists with market and product forecasting as required.
·         Promotes customer satisfaction and achieves cycle time reduction through team-based problem solving. Regularly participates in cross-functional teams to solve recurring customer issues.
·         Fosters an environment which promotes Eaton’s goals and philosophy, encourages continuous improvement and builds customer relationships