QUALIFICATIONS AND JOB DESCRIPTION
Vodafone, one of the largest telecommunications companies in the world, has mobile operations in 26 countries (partnering with mobile networks in 55 more) and fixed broadband operations in 17 markets, serving 446 million mobile customers and 12 million fixed broadband customers around the world. Vodafone is strongly committed to lead the digital transformation in the Turkish Market, where the company has been operating and investing heavily since 2006.
• Preferably graduated from Computer/Electrical/Electronics Engineering or related fields,
• Minimum 3 years of experience in IT sector,
• Good knowledge of TCP/IP, SSL, HTTP, HTTPS,
• Good knowledge of high availability, clustering and load balancing concept,
• Experience in root cause analysises such as tcp dump, java core dump, heap dump and thread dump analysises,
• Minimum 2 years of experience on web&application server (Weblogic, Tomcat, Apache) preferred,
• General knowledge and understanding of system components such as Oracle DB, operating system unix, NT), IIS, hardware,
• Good knowledge of SQL/PL SQL and Korn Shell Scripting,
• Willing to work in stressful business environment, being available 7/24 for operational issues,
• Analytical thinking, customer oriented,
• Quick learner about new technologies, easily adapt challenging environments and ability to think strategic or innovative will be greatest advantages for whom to be competitive,
• Fluent in English,
• No military obligation for male candidates,
İŞ TANIMI
We are seeking a VAS & 3rd Party Service Management Senior Specialist with the will and ambition to work in high performing Vodafone Team responsible for Leading Digital Transformation in Turkey, reporting AS&3rd Party Services Mngmnt.Manager of Vodafone Turkey.
The accountabilities of this role are:
• Responsible for VAS Application operations,
• Detect and resolve problems within committed SLA frames,
• To identify and resolve the root causes of any significant incidents,
• Improve applications’ performance and assure high availability,
• Assure deployment of new applications or upgrades with high quality standards,
• Manage the customer complaints as 2nd Level Support and assure customer satisfaction with the quality of service,
• Perform operational acceptance and integration of changes regarding customer services,
• Manage Partner Services within committed SLA frames
• Local and Remote Support for Vodafone partner about technical issues