İlan yayından kaldırılmıştır

Roaming Operation Senior Specialist
Vodafone Telekomünikasyon A.Ş

İstanbul(Avr.), İstanbul(Asya)

İş Yerinde

Job Type

Full-Time

Position Level

Specialist

Department

Technology

Application Count

0-50 application

Job Type

Full-Time

Position Level

Specialist

Application Count

0-50 application

Department

Technology

QUALIFICATIONS AND JOB DESCRIPTION

Vodafone, one of the largest telecommunications companies in the world, has mobile operations in 26 countries (partnering with mobile networks in 55 more) and fixed broadband operations in 17 markets, serving 446 million mobile customers and 12 million fixed broadband customers around the world. Vodafone is strongly committed to lead the digital transformation in the Turkish Market, where the company has been operating and investing heavily since 2006.

BSc degree in Electronics/Telecommunications Engineering
At least 4 years experience on CS Core and Roaming Domain.
Monitor the availability of roaming signalling links and fix the problem in case unavailability is below the threshold value
Good understanding of the key major vendor’s equipment Starhome and Mobileum.
SS7/CAMEL/SIP/Diameter Protocols, Linux and SQL knowledge acceptable.
Preferably have knowledge of VoLTE solution.
Preferably have knowledge of Textronix and SIGOS
Strong troubleshooting and problem solving skills
Ability to work with ambitious timelines in a dynamic, high-growth environment
Strong communication / interpersonal and decision making skills
Good team player skills
Supply high concentration and attention.
Ability to work in shift environment
Have no restriction to work in 7/24 time based
Flexible working times and can work shifts
Self motivated and team player
Experience providing support to customers
Fluency in English both written and spoken.
Military services completed for male candidates.

İŞ TANIMI

We are seeking a Roaming Operation Senior Specialist with the will and ambition to work in high performing Vodafone Team responsible for Leading Digital Transformation in Turkey, reporting to Roaming Operation Manager of Vodafone Turkey.

To perform Roaming Services 7/24.
To maintain the relationships with operators
To perform planned maintenance works.
To make Hardware and Software connections between roaming equipments and core networks
Analyse all Live Roaming Partners latest IR21s and update VF TR network nodes wherever it’s necessary.
Writing of Work orders for new Service Opening/Testing and for IR21 updates to CS and PS teams and making sure the entire network is up to date without any issues.
Trouble shooting of live subscribers, roaming networks and VIP incidents by taking traces using various tools.
Work closely with Commercial and Vodafone Roaming Service (Luxembourg) to ensure the revenue is sustained / increased with no degradation to service quality.
All Group Remedy tickets and Roaming Inbox are resolved within SLA.
Provide technical assistance and knowledge sharing to less experienced team members.
Assist other first line teams to ensuring that they are equipped to provide effective roaming support via basic guidance, training, presentation.
Assist Corporate Security with International and Roaming fraud investigation to prevent revenue loss Governance of partners and holding them accountable against the SLAs/ KPIs.
Drive improvements to the inbound / outbound Roaming services to increase customer satisfaction and increase revenue, introducing innovative solutions.
Service Opening of Volte Roaming, when VF TR supports with Roaming partners.
Analyse performance trends and follow appropriate action required to protect KPI’s Deliver new 2G/3G/4G service openings
Ensure that BCM risks are assessed and mitigated so far as is reasonably practicable in VFTR Business Continuity Management System (BCMS)
Ensure VTR BCMS by planning, establishing, embedding, implementing, monitoring, reviewing, maintaining and improving within VFTR